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 Ad Details
Position Part Time Member Services Representative
Employer YMCA Brandon     (View all ads from seller)
Phone Click here to show number in this space
E-mail Use form below to e-mail
Location Brandon
Description

 

The YMCA of Brandon has the following job opening

Part Time Member Services Representative

 

 

 

Salary Range:  $12.25/hour

Placement Date:  ASAP

 

Nature and Scope

The part-time Member Services Representative will be required to work varying hours throughout the week including evenings and weekends and be available for call-in shifts on short notice. The representative is responsible for ensuring the delivery of high quality service to all members. The successful candidate will have reasonable knowledge and understanding of sales, customer service, and retention strategies. The incumbent will be a team player who displays great communication skills and is service/quality driven, while being a positive role model and leader for all other staff.

 Responsibilities

· Maintains Y standards and is a positive role model for our mission, vision and values

· Adheres to SAM standards in all operations of the Member Services department

· Sells memberships, registers participants in courses and provides information and service to customers in a friendly and efficient manner

· Makes decisions and problem-solves regarding member concerns

· Works collaboratively with all Member Services staff to improve member experiences

· Participates in staff meetings, professional development activities, and Association functions

· Understands and supports the Y's philanthropic initiatives

· Handles cash, Visa, Master Card and cheque transactions and processes daily deposits

· Adherence to YMCA Child Protection Policies and Procedures

 

 Qualifications

· Proficient in working with Microsoft products such as Word and Excel

· Excellent leadership skills, results oriented, driven by initiative

· Excellent interpersonal and relationship building skills

· Able to work positively in a team environment

· Standard First Aid and CPR Level C

· Clear Child Abuse Registry Check (within 6 months)

· Clear criminal record check (within 6 months)

· Sales and service experience an asset

 

Competencies

Commitment to Mission, Vision and Values of the organization: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA

Service Orientation: Identifies and creates opportunities to enhance each members YMCA experience.

Relationship Building and Collaboration: Builds positive interactions both internally and externally to achieve work related goals.

Quality Focus: Ensures that YMCA programs and services are superior.

 

If you are interested in this position, please send an application and a resume, by August 3rd/2018 to:

                                                                           

Julie Champagne, Members Services Supervisor

YMCA of Brandon              

231 8th St.

Brandon MB, R7A 4H1

                                                                                julie.champagne@ymanitoba.ca

  *No phone calls, please. Only those applicants selected for an interview will be contacted.                                                    

Posted on 7/9/2018 11:18:37 AM
Expiry Date 8/9/2018
Tags Part-time, Weekends, Customer service
   
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