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 Ad Details
Position Network Administrator
Employer Christina     (View all ads from seller)
Phone Click here to show number in this space
E-mail Use form below to e-mail
Location Brandon
Description

Customer Support Specialist and Junior Network Administrator

We are looking for a passionate, loyal, enthusiastic individual who’s eager to grow and develop within a new company.  We are looking for an individual that leads with their communication skills, has a professional demeanor and knows how to put customers at ease.  This individual should be positive, energetic and easy to work with.  This individual should have at minimum their A+ Certification, Office 365 experience. Basic server management and sales experience is a plus.

Working for us you can expect, and we will expect

·         Someone driven by a sales culture and a commission-based compensation package.

·         Endless training and professional development, as such you must be an eager individual for growth, learning and a strength for adaptability.

·         A collaborative team approach.

·         Someone who truly knows and understands the value of the customer coming first.

Job Description

·         This is a customer-based role where the individual will spend the majority of their time communicating and working directly with our clients. 

·         Receive sales calls.

·         Onboard clients to IT support platform.

·         Monitor customer systems for updates to software as required or critical Windows or MAC OSX updates.

·         Support and administer customer 3rd party applications like (QuickBooks) to the best of your ability. Training in some instances will be provided.

·         Monitor network performance (availability, utilization, performance) and test for weaknesses of customer devices.

·         Set up user accounts, permissions and passwords in Office 365 or Windows server applications.

·         Resolve problems reported by end user

o   Network devices issues

§  Printers, network attached storage

o   Microsoft Windows 7-10, Mac OSX trouble shooting

o   Investigate hardware faults.

·         Specify system requirements and design solutions based on customer requirements.

 

 

Requirements and Technical Abilities

·         Experience in a network administrator role is a plus

·         Ability to set up and configure hosted server or on-premise hardware

·         A+ Certification

·         Office 365 experience

·         Server Management experience

 

Customer Service and Professional Abilities

·         Sales experience is a preferred.

·         Strong organization, prioritizing and multitasking.

·         Excellent communication skills.

·         Strong telephone communication skills.

·         Strong customer service experience.

 

Working Environment Requirements

·         Personal vehicle is required for day to day transportation to multiple working locations.

·         Cell phone and laptop to be provided.

 

Preferred Certification Requirements

·         A+ Certification

·         N+ Certification

 

This is a full-time position regular office hours with scheduled project work on evenings and weekends.  

 

Please apply with resume to christina@technologysolve.com

Check out our company at www.technologysolve.com

Posted on 7/31/2018 11:50:55 AM
Expiry Date 8/31/2018
Tags Full-time, Professional help, Technology
   
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