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 Ad Details
Position Tier 2 Network Operations Technician
Employer NetSet Communications     (View all ads from seller)
Phone Click here to show number in this space
E-mail Use form below to e-mail
Location Brandon
Description

Tier 2 Network Operations Technician

 

We are looking for a Tier 2 Network Operations Technician in our Brandon, Manitoba office location. The Tier 2 Network Operations Technician will be responsible for the support, operation and maintenance of NetSet Communication’s infrastructure. This position will be responsible for the dispatch of Infrastructure crews, technical support issue resolution, software and hardware implementation, network operation, reports and day-to-day management of the network infrastructure. The Tier 2 Network Operations Technician will work closely with all departments and ensure that business operations run smoothly, supporting our customers and staff. Support of escalated issues by ticket and phone is required daily. This position involves some shift and on call work and reports to the Director of Network Operations.

 

Responsibilities

·         Monitor and resolve all network and back office system issues

 

·         Schedule and dispatch field crews

 

·         Provide 2nd level technical support for Tier 1 unresolved technical issues on the phone and indirectly through tickets

 

·         Maintain network elements (Backhaul, CMM, Access Points and, servers). Perform proactive analysis of network statistics to determine potential fault trends.

 

·         Handle emergency escalations in a prompt and efficient manner while adhering to procedures, templates and ticketing practices.

 

·         Ensure appropriate standards are adhered to when communicating with customers and cross functional teams.

 

·         Coordinate Change Control and Maintenance Activities

 

·         Research and validate technical solutions

 

·         SolarWinds and Monitoring Tools Administration and development

 

·         Report generation

 

A successful candidate will be an organized, technology professional with superior communication skills.

The successful candidate can look forward to an energetic, professional team environment where there is commitment to personal and professional growth.

 

 

Qualifications

·         Undergraduate degree or diploma preferred; equivalent combination of education and experience will be considered; minimum High School Diploma supplemented with experience 

·         CCNA or equivalent certification preferred

·         Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers

·         Excellent communication (verbal and written), interpersonal and organizational skill

·         Reliable with ability to prioritize and multi-task

If you are interested in applying, please email a copy of your resume and cover letter to careers@netset1.ca 

 

Thank you 

Posted on 10/9/2018 9:41:53 AM
Expiry Date 11/9/2018
Tags Full-time
   
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