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Position Quicklane manager
Employer Kelleher Ford     (View all ads from seller)
Phone Click here to show number in this space
E-mail Use form below to e-mail
Location Brandon
Description
  • Greet customers and assist them with any inquiries they may have
  • Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Quick Lane Managers prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Generate and maintain employee schedules.
  • Maintain productivity, maintain repair order averages, etc.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
 

Join our winning automotive service team - apply today! 

 

Job Requirements

 

As a Quick Lane Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Quick Lane Manager:  

  • Previous Service Management experience in an aftermarket environment (e.g., Jiffy Lube, Midas, etc.) an asset BUT NOT NECESSARY!!
  • Must have computer proficiency
  • Valid driver's license 
About Our Dealership:

We at Kelleher Ford want to make our Quick Lane department as efficient as our vehicles.  And we know that starts with our most valuable resource – our employees.  As a Quick Lane Automotive Service Manager, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicless. Ford Quick Lane service departments are as cutting edge as our vehicles – and Ford is looking for employees with the talents and skills to take us even further.  Help us bring the industry back home – apply today!

Please submit your resume to chad@kelleherford.com

Posted on 11/8/2018 11:14:23 AM
Expiry Date 12/8/2018
Tags Full-time, Weekends, Customer service
   
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