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Topic: Unknown visit from Honeywell employee
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Deb1

8/10/2013 9:21:23 PM
Member since:
Jul 2011
Total posts:455
Unknown visit from Honeywell employee

We had a man in our door yesterday introducing himself as employee of Honeywell fire alarms. He said that they suppose to replace fire alarms in homes because some of their products are defective. We did not end up letting him in but he might come back again. Just wondering if he went to anybody else's home and if that is legitimate. I had not heard any about this replacement visit on radio or so.  
 
 
Edited by Deb1, 2013-08-10 21:27:00

 
 
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Kilroy 4295 dash J

8/10/2013 9:31:30 PM
Member since:
Aug 2010
Total posts:414
I had

THREE Titan Security representatives come to my house trying to sell me Honeywell equipement. Were they wearing blue jackets that said "Titan" and had there name on as well?

$entropy$

8/10/2013 9:35:26 PM
Member since:
Apr 2010
Total posts:1084
Had one as well....

Blue shirt w/ID tag - From Titan security? Pushing a Honeywell product.  
 
Just that time of year again, looking at a lot of the newer homes, trying to show they have a superior product over other home security systems.  
 
I'm actually a bit curious to try considering the alarm system runs through the wireless network as opposed to a land line......  
 

The Real Mike

8/10/2013 9:45:36 PM
Member since:
Dec 2005
Total posts:846
.

Any alarm company can install a system that uses an internet connection, or a land line and internet as a backup system.  
 
Personally, I'd be picking the local alarm companies that have been in the area for a while. Protelec, AAA, Allen Leigh, etc. And no, I don't work for any of them

Kilroy 4295 dash J

8/10/2013 10:03:19 PM
Member since:
Aug 2010
Total posts:414
I have ADT

and I know they work GREAT. Not going to go into details, but they saved me and my family a few times. Service has always been excelletn, and they know if any of my system has a problem before I do, as the system reports back to them if it detects faulty equipment. I have heard good things bout the companies that TRM mentioned, (I think AAA can be bundled with MTS phone and internet?)  
 
I'm going to give ADT a call and see if they'll offer me a free upgrade to a cellular control pad???

Deb1

8/10/2013 10:26:36 PM
Member since:
Jul 2011
Total posts:455
Yes they

Had blue jacket with Titan ID.

dark man

8/10/2013 10:41:07 PM
Member since:
May 2009
Total posts:286
Summus

Summus just installed a cell type alarm system for me. Can't cut the phone lines for that!

Eyeball

8/10/2013 11:04:25 PM
Member since:
Dec 2006
Total posts:1408
Pushy

We had one come and offer us a "free" system with free installation if we allowed them to post a sign in front of our place. He was very pushy and refused to give us any written information or business card. Someone down the street bought into it. The "installer" was in an unmarked car with BC plates. Seems fishy to me, hope no one gets scammed.

james33

8/10/2013 11:55:05 PM
Member since:
Feb 2009
Total posts:111
came to my place

said they where form honeywell and that they make all the equipment for the system that I have. i thought ya right thats why the other arm of your jacket says titan alarm. tell you its all free stuff but for get to tell you about the five year contact that if you want out of it will cost you over three grand. be careful they where not any part of my current alarm company they say that to get in and lead you on get the contract signed anyway they can then you are screwed for five years. after they left and i caught them on their lies i called their company who refused to let me talk to one of the supervisors and i also call the police to let them know and they have had numerous complaints. so do not be afraid to call and put in a complaint to your local police they have people to check this stuff out

**Parents**

8/11/2013 7:34:42 AM
Member since:
Dec 2009
Total posts:139
I've

Had them at my place as well... Refused multiple times and he even offered us a 3 yr contract.. Still didn't buy it... Although ALOT of people in town did!

snkmgk

8/11/2013 9:03:05 AM
Member since:
Jun 2010
Total posts:227
me too

He just wouldn't take no for an answer! I said just give me a business card and he said do you have a table inside I can write the info down on?? Ya I don't think so Pal! Why do you not have a pamphlet or a card. They came by previously and very aggressive towards my wife. I was close to dragging off my property but would probably get sued theses days! kept going on about battery powered smoke detectors being unreliable? ummm I check the batteries!!

Pita

8/11/2013 9:08:19 AM
Member since:
Jul 2009
Total posts:926
In the rural area

These guys were in the rural areas as well. The one that came to our house was really young and sporting the old Justin Bieber hair style....Very Pushy...and I forgot to ask to see their business license to sell in town as I know a vacuum sales person had to get licenses in all the towns they wanted to canvass.

in-the-meantime-

8/11/2013 9:22:09 AM
Member since:
Sep 2009
Total posts:162
Yup

The young man we had come to our home was really professional and explained everything in great detail. Not pushy nor rude. I don't know who came to some of your homes, but we had a pleasant experience. The guy is from Titan, but their products include HoneyWell as well as some other manufacturers. Maybe instead of chasing people away cause your afraid it's a scam.. just hear them out. We got a SICK deal! No regrets. And yes you get a small sign to display. It's not necessarily a "contract" they are promoting their business by offering free security installation and yes there is a monthly fee (good deal!) and ofcourse with any home security system you take the certificate to your home insurance company to get a discount. So your actually paying less.

saltnpepper

8/11/2013 9:34:16 AM
Member since:
Jul 2012
Total posts:406
Our was nice also

  
Mara-D- said "The young man we had come to our home was really professional and explained everything in great detail. Not pushy nor rude. I don't know who came to some of your homes, but we had a pleasant experience. The guy is from Titan, but their products include HoneyWell as well as some other manufacturers. Maybe instead of chasing people away cause your afraid it's a scam.. just hear them out. We got a SICK deal! No regrets. And yes you get a small sign to display. It's not necessarily a "contract" they are promoting their business by offering free security installation and yes there is a monthly fee (good deal!) and ofcourse with any home security system you take the certificate to your home insurance company to get a discount. So your actually paying less. "

He came to our house last night and also very nice and professional. Definitely not pushy.

Luckydog

8/11/2013 11:50:21 AM
Member since:
Nov 2008
Total posts:559
Nice kids

I had a couple of them stop by yesterday, it was right as the rain got hard, and they came into the garage, I didn't find them pushy at all. They were just being informative/promotional. They were both fairly young kids in Their early 20's, super nice. It looks like the products they have we're nice, and high end, but I wasn't interested as I already have a fairly high end system and I am on a good contract with protelec. They were definitely targeting new developments such a brookwood, which makes sense to me.  
 
I agree with most I usually detest door to door sales people, but these two just came off as nice kids trying to make some money at a tough gig.  
 
I am a bit of a geek when it comes to stuff like this, and their product looks good, Titan security has some bad reviews, but if you could squeeze them for a good deal you would probably do okay.  
 
I found that all the security companies are a bit of a scam, particularly when your buying the equipment or just starting out on a new plan, generally they have these advertised deals for great pricing, but once they come and see "what you need" then the cost is significantly more.  
 
I think if you are fairly tech savvy you could setup and maintain you're own system cheaper than what most companies charge and then just hire a company to do the monitoring, or use a web based portal and monitor it yourself via your smartphone or computers. The downside of that is that you won't get a rebate from your insurance company.

in-the-meantime-

8/11/2013 12:12:24 PM
Member since:
Sep 2009
Total posts:162
We

Chose to do the deal, as there were 3 other homes in our trailer park that took the same deal and so far we are having fun testing our new equipment LOL My husband is "tech savvy" and he is really good with wireless/computer systems. He seems to like our security cam, the smartphone app (for me) and computer software. I love the panel that activates our alarm system (plus the remote key-chain)and the thermostat. We also got the smoke & heat detector, plus all sorts of other goodies. I realize if we really wanted an awesome security system we could have looked around locally and maybe found better deals or products. But this was an offer not to pass up. And we could totally use an insurance rebate!  
At least these guys were completely honest, about the retail value of everything to monthly "plans" and packages. Everything was handled very professionally and we were given step-by-step instructions on how to use everything. I think because my husband and I are a young couple, the installers and agents were super relaxed with us and even gave us some tips If it turns out to be a lame deal we have some time to think it over and are able to cancel.  
I would have never thought about a security system, but the thermostat and smoke detector that identifies electrical fires was kinda a hook for me. Even if someone were to break our windows our system kicks in and the monitor is activated.  
I think it's cool

DeSoto Sam

8/11/2013 12:17:29 PM
Member since:
Aug 2008
Total posts:206
When they start

When they start out by saying that they are not selling anything, and end up trying to sell you something they are, at best, DISHONEST! I don't care how nice they are I prefer to not deal with dishonest people.  
 
Edited by DeSoto Sam, 2013-08-11 12:19:45

in-the-meantime-

8/11/2013 12:33:32 PM
Member since:
Sep 2009
Total posts:162
Titan/Honeywell

@DeSoto Sam The guy said upfront to my husband.. The company pays for all the hardware and installation. We pay the activation fee (and has monthly payments with a package you chose)and we got 3 months free. The activation fee was due yesterday. There was nothing stated in the beginning that this was 100% free..  
He was HONEST with us.

$entropy$

8/11/2013 2:41:37 PM
Member since:
Apr 2010
Total posts:1084
Local Support.

I am thinking of switching over to some of the new/updated options with smartphone control. And these visitors got me thinking.....  
 
To support our local retailers, and have some local customer service - what company in Brandon can supply a similar/better home security product?

CR

8/11/2013 2:51:20 PM
Member since:
Apr 2011
Total posts:98
annoying

Rang our doorbell at 8:30pm when trying to put our kids to bed. Sent them on their merry way and wasn't too nice about it either. Not good business practice if anyone from the company is reading this thread...

mom24

8/11/2013 3:15:24 PM
Member since:
Mar 2007
Total posts:327
Local Security company

 
 
Allen Leigh Security and Communications  
Allenleigh.ca

Whatudontknowwillhurtu

8/11/2013 4:25:03 PM
Member since:
Jun 2008
Total posts:69
10 day clause

I do the door to door sales for a living but not alarm systems, And i feel its very important for people to understand there always is a 10 day right to cancel and not lose any money to most products door to door. please read threw the contract, and know u can cancel within 10 days. Also at least be nice to them door to door sales people and just tell them if your not interested, most of them have a thick skin and probably would rather hear a no then some jerk messing with them. they are only human just like u.

in-the-meantime-

8/11/2013 4:42:43 PM
Member since:
Sep 2009
Total posts:162
:)

  
uglystick said "I do the door to door sales for a living but not alarm systems, And i feel its very important for people to understand there always is a 10 day right to cancel and not lose any money to most products door to door. please read threw the contract, and know u can cancel within 10 days. Also at least be nice to them door to door sales people and just tell them if your not interested, most of them have a thick skin and probably would rather hear a no then some jerk messing with them. they are only human just like u. "

Agreed!  
Maybe the Titan salespeople came at the wrong times for some of you, or you felt it was quite late in the evening. But instead of making a big deal and treating them disrespectfully or make rude posts about them, just take a minute to hear them out. They are just doing their jobs.  
I don't work door-to-door nor have affiliations with anybody who does this type of work. But I just felt the need to back them up. And yes there is the 10 days! I have a feeling we will be keeping our system for sure!

barn gramma

8/11/2013 6:22:49 PM
Member since:
Dec 2010
Total posts:30
here to in the country

A guy was just here said he came to change our alarm system cause it was faulty . And we dont have one . He had BC plates . Was hard to get rid of him but he finaly left . We live in the country. He had a Blue Tshirt on with Honeywell on it and a Id around his neck but no name on it . I think its weird for him not to carry a briefcase or something just a blank piece of paper and a pen .

Eyeball

8/11/2013 7:14:44 PM
Member since:
Dec 2006
Total posts:1408
!

We were not rude to the guy, and "heard him out" for 5 minutes. Instead of giving us an honest answer he continued the spiel. He also refused to give us a business card or any written information for us to review on our own time. Yes we were nice about it, despite the "No Soliciting" sign we have on the door.

Oryx

8/11/2013 9:55:45 PM
Member since:
Jul 2005
Total posts:5508
You're rude

  
CR said "Rang our doorbell at 8:30pm when trying to put our kids to bed. Sent them on their merry way and wasn't too nice about it either. Not good business practice if anyone from the company is reading this thread... "

How were they supposed to know you were putting your kids to bed? The reason they come around after 5pm is generally people are at work during the day and home in the evening. Seems like a smart business practice to me. You were "not too nice about it", why what's your problem?

snkmgk

8/11/2013 10:58:12 PM
Member since:
Jun 2010
Total posts:227
exactly what Eyeball said

I gave him his 5 minutes, and I knew from the start I wasn't interested, But being in sales myself I gave the guy a chance to talk about what he was selling. But he just wouldn't go away and said my current system was inadequate. Plus I am the type of person where if I want to buy something, I will research it on my own time and most likely buy locally, and then make a decision. Not just invite a person into my home who I absolutely don't know! and may I add doesn't have a business card or pamphlet!? I anyone bought what they were selling than great on you and I hope you enjoy your new system. But how are others rude for not wanting people knocking at their door at 8:30 pm??

aarman4

8/12/2013 12:34:57 AM
Member since:
Mar 2009
Total posts:212
..

We are in a rural town and one stopped by a little over a week ago and started off by telling me he wasn't selling anything, which made me very happy, since I wasn't buying anything. It took him less than 30 seconds to show me that he was in fact selling security systems, at which point he got cut off, and kindly asked not to ever come back again.  
 
Coming from sales, I would recommend the following in the hopes this young man, or these young men and women are reading.....  
 
Look professional........Shaving, short clean haircut, a smile, good posture and demeanor, as well as tucking ones shirt in gets you 90% of the way to earning your customers attention. You have less than 60 seconds to make a great first impression, don't blow it before you even show your product.  
 
Now that you look the part, act it. Don't tell people you are not selling anything, honesty is everything, and trust is based on how good your honesty is. I'll give someone my time if they manage to give me a reason to listen to them, so show excitement over this amazing product you have, and that will transfer to me.  
 
Now that you have me excited, take it away, and prove to me you don't need my business.... This approach might net you 30% conversion on an average day with cold contacts, if you can get good and own it.  
 
Anyone who tries to make me buy something on my time, which I wanted for my family, has an uphill climb, hopefully this helps sales and makes things nicer with all of us busy people who really didn't ask for your business today!

bgkgtghg

8/12/2013 6:57:27 AM
Member since:
Jul 2009
Total posts:21
:)

I sent you a pm

bgkgtghg

8/12/2013 7:45:51 AM
Member since:
Jul 2009
Total posts:21
:)

  
Mara-D- said "Chose to do the deal, as there were 3 other homes in our trailer park that took the same deal and so far we are having fun testing our new equipment LOL My husband is "tech savvy" and he is really good with wireless/computer systems. He seems to like our security cam, the smartphone app (for me) and computer software. I love the panel that activates our alarm system (plus the remote key-chain)and the thermostat. We also got the smoke & heat detector, plus all sorts of other goodies. I realize if we really wanted an awesome security system we could have looked around locally and maybe found better deals or products. But this was an offer not to pass up. And we could totally use an insurance rebate!  
At least these guys were completely honest, about the retail value of everything to monthly "plans" and packages. Everything was handled very professionally and we were given step-by-step instructions on how to use everything. I think because my husband and I are a young couple, the installers and agents were super relaxed with us and even gave us some tips If it turns out to be a lame deal we have some time to think it over and are able to cancel.  
I would have never thought about a security system, but the thermostat and smoke detector that identifies electrical fires was kinda a hook for me. Even if someone were to break our windows our system kicks in and the monitor is activated.  
I think it's cool "

I sent you a pm

 
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