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Team Lead (Manager) Red Wireless Rogers

  • $0.00
  • Brandon

Red Wireless is looking for a full time Manager to join our Brandon team starting January 2,2019. Must have a minimum of 2 years experience in managing in a sales position, wireless experience an asset. Please send your resume with cover letter to allison.b@redwireless.ca or drop off at our location on 18th street across from the Keystone Centre. Only those considered for interview will be contacted.

SUMMARY OF POSITION:

 

 The development of your team to ensure that an excellent customer experience is provided by the entire team at all times as well as all aspects of wireless sales, service and operations.

 

 KEY ACCOUNTABILITIES/ MAJOR JOB FUNCTIONS:

  •  Performance and well being of everyone on your team

 

  • Accountable for RED WIRELESS minimum standards and customer experience being practiced at all times

  • Hiring and firing of staff on your team

  • Initial onboarding of new team members

  • Provide initial training to new staff through the mentorship program.

  • Provide ongoing customer experience and product training

  • Ensure everyone on the team has completed all Rogers online training/success factors

  • Know each new product and service that is introduced into the market so you can point your team in the right direction

  • Know how to perform all functions of  Wireless Retail Consultants

  • Achievement of your sales goals along with setting goals for each member of your team

  • Merchandising and pricing is accurate (Rogers Merchandising Audit must always receive a pass and checklist must be adhered to each day)

  • Responsible for inventory control through daily counts of phones and SIM cards. Live DEMO devices and loaner phones should be completed twice weekly.

  • Scheduling of retail team, if assigned.  (To be completed by the Wednesday prior to the week of the schedule and must be entered into RQ as well)

  • Ensure all paperwork (invoicing, contracts, etc) is up-to-date and accurate

  • Shipping/receiving duties as needed

  • Facilitate regular group meetings with your team

  • Ensure daily RED WIRELESS  store checklists are getting done

  • Participate in creation of operational budget and responsible for the budget

  • Help with the development of policies and procedures

 

QUALIFICATIONS/ REQUIREMENTS:

  •  Strong leadership skills (strong character traits include:  honesty, trustworthiness, candor,  loyalty, wisdom, empathy, humility, hard worker)

 

  • A passion for the wireless industry and knowledge of wireless communication products and wireless networks

  • A minimum of 2 years of experience in managing retail sales, service, and operational results with a proven track record

  • A minimum of 1 year of leadership experience with a proven track record

  • A post-secondary degree in the business field is a strong asset

  • Ability to travel occasionally in Canada and the U.S.A

 

 

 

 PERFORMANCE EXPECTATIONS/ JOB objectIVES:

 

  •  To provide a consistently  excellent customer experience at your RED WIRELESS store utilizing RED WIRELESS’ s minimum standards

 

  • To complete the required amount of work on a daily basis

  • To work at a rate of speed and accuracy in accordance with agreed standards

  • To complete the required work in each area of key accountabilities

  • To master the skills and obtain the knowledge necessary to complete your work

  • To minimize mistakes and make efforts to learn from them in order to improve

  • To anticipate problems and suggest ways to improve efficiency

  • To be where you are supposed to be when you are suppose to be there

  • Lead by example

 

CORE COMPETENCIES:

 

  • Leadership

  • Team-oriented

  • Problem solver

  • Organized

  • Strong communicator
  • Committed

Pictures

 
ABOUT EMPLOYER

Red Wireless Rogers - Authorized Dealer

Ad Stats

314 views
Posted Wednesday, November 28, 12:16 PM
Expires in 16 days (Saturday, December 29)

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