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Classified ad

Guest Services Agent (PT)

  • $0.00
  • Brandon

Reports To: General Manager & Operations Support Manager

Position Summary: The Guest Service Agents are responsible for delivering exceptional guest service as they affect the guest experience at every level ? by phone, in person and behind the scenes ? it is imperative that the Guest Service Agent is friendly, respectful and helpful at all times; the key responsibility of the Guest Service Agent is to be responsive to the needs of the guest and fellow team members at all times, all the while living up to our Canalta Mission and Vision

Available to work a variety of shifts including weekends and nights (7 am-3 pm, 3 pm-11 pm, and 11 pm-7 am)

Specific Duties:

? Perform check-in and check-out functions with courtesy, speed and accuracy

? Maintain accountability for all paperwork, checklists and transactions performed during assigned shifts

? Complete paperwork legibly, thoroughly and accurately

? Maintain accountability/balancing for till, cash receipts, deposits, credit card transactions and shift reports

? Standing for the duration of your shift is required

? Ensure that all transactions follow proper ?method of payment? procedures

? Balance all shift reports and ?cash-outs?

? Respond quickly and efficiently to all guest and team member requests

? Offer, record, and enter wake-up calls

? Record business-related events as directed in the Communication log book

? Demonstrate knowledge of room rates and revenue strategies

? Perform minor maintenance tasks such as replacement of light bulbs, emptying of garbage receptacles, ashtray cleaning, etc. when required

? Socialize pleasantly and professionally with guests of the property, keep personal socialization away from the job, on or off duty

? Ensure that pool tests are performed at required times and all information is recorded accurately in the Pool log book

? PERFORM ALL OTHER DUTIES AS MAY BE REQUIRED BY THE GENERAL MANAGER

If you are interested in the position please submit your resume to canaltabrandon@canalta.com

NO PHONE CALLS PLEASE

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ABOUT EMPLOYER

Best Western Plus Brandon Inn

Ad Stats

564 views
Posted Friday, February 08, 8:47 AM
Expires in 21 days (Monday, March 11)

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