Discussions

ceramic top malfunctioning already? the hot surface light is turning off while the surface is still hot enough to burn, element off but too hot to put hand on it,steam rises when I put a wet cloth on it and the warming element light comes on when the dial is in the off position, and no warming going on. seriously I've had this stove since the 31st, delivered around noon I didn't plug it in or use it until the next morning around 9 am. ( delivery said because it was so cold that day to not plug it in for about 3 hrs because it may damage it so we more than made up for that possibility. going to the store tomorrow morning and was wondering if others had a problem with this stove make, thanks

Sounds like a faulty sensor. Try calling Frigidaire in the morning and see if they'll fix it.

I will obviously have to see what/how/why the problem is, but seriously this early in the game? This is not why I bought a "brand new" stove, it was a replacement for the "old didn't work right" now I have "new doesn't work right" one,

I am afraid this is the same with everything that we buy New now. No one takes any pride in the products they manufacture anymore and nothing is built to last. Whatever we buy new, vehicles, tractors, appliances, furniture it’s always a disappointment, a headache and nothing works as it should.

Edited to say that the light SHOULD turn off at 65C. Still pretty warm though  
 
Upon checking even more, is it only one element that seems to turn off too early? Might be that element's sensor since they're connected in a chain for the light apparently.  
 
Edited by GhOsTID, 2022-01-17 15:08:27

and being directed to Frigidaire call centre ( firstly the American one but then I obtained the Canada line) , spending the better part of the day trying to connect ......I finally did!!!!!!!  
Talked to a "virtual" agent then sat on the phone for 10mins only to be disconnected, redialed and 15 mins later a real person, obtained the repair tech contact, they gave me the wrong number but Ihad the forethought to get the name so I looked it up myself ( call centre does the work order but I have to contact the repair person which I did but awaiting appt time) he thinks it is a faulty switch ( brand new stove I have used infrequently for 2 weeks) . So I wait a call from the service person.  
according to the store anything after 48hrs is a warranty issue

the entire stove top, the warming element came on when the knob is in the off position and doesn't heat up tho. it heats when it is 'turned on' as it should, I don't have a temperature measurer so I don't know about that.  
I thought the only reason I didn't like the ceramic top was because it is more work to keep in good looking condition, I now have another reason, coil stoves are soooo much better

This is a lemon.  
 
Keep records. Phone email write. Keep copies of everything. Ongoing log. Check receipt. Check signage in store. Take pictures. Record names. Get business cards.  
 
Copy everyone you can think of and more  
 
Never forget the importance of letters. They are noticed more. Emails can be ignored or just a quick automatic response.  
 
If salesperson said something verbal report that too in your correspondence.  
 
Make noise and stand firm. Never get abusive or loud. Once you do that you have lost the battle and probably the war.  
 
Contact manager head manager manager etc  
 
Head office.  
 
Remember customer service reps have no power. Always insist on speaking to manager if they say they will phone you. Phone back if you don’t hear back in a couple of hours  
 
48 hours is ridiculous. You had to wait 24 hours before you plugged in as cold.  
 
30 days is the norm for something like this.  
 
Contact customer protection agency. We have rules in Manitoba. And an act retailers have to follow.  
 
Squeaky wheel gets the grease.  
 
As consumers we have to stand up for ourselves as no one else.

I just bought one very recently,, had trouble with it. Phoned the company and with some persistence they sent a new one, no delivery charge and said I could continue to use the one I had. Very cheaply made!!

i get the frustration but that is why warranty does come with the item, I mean its impossible to make anything perfectly and lifelong, sometimes it just happens but at least they are going to do something about it, lots of places don't .

 
 
Edited by O-man, 2022-01-18 10:39:31

Just because something fails after a day or 2 doesn't mean its a lemon. Unfortunately anything you buy these days all have so many parts to them that parts failures are almost certain, but thats why warranty was put in place, its a crappy situation but it is what it is, could be anyone in that situation. Its impossible for anything to be made perfectly.

I was not expecting perfection and certainly not life long. I was expecting an new appliance that worked at least for a decent amount of time before it required "fixing". I can't believe that having repairs done to a 2 wk old stove would be "okay" with anyone out there.  
The "at least doing something" falls short,.  
 
The run around from the "call centers" , having a chat with a "virtual" agent (Iva) waiting for pickup by a person and then getting disconnected and starting all over again, talking to an agent who sounds like you are cutting into their coffee time all the while being told " your call is important to us" and listening to another ad for some more garbage they are selling. I called 4 times before I got through.  
 
There was a discussion at one point on this site regarding "throw away" goods, few things built to last , not worth fixing, parts rare , service people getting rarer.  
Seems an uphill fight or all out war to just get the basics.... fulfillment of the contract between customer and retailer/manufacturer in an even handed manner. Manufacturers releasing faulty goods onto the marketplace because it is more expedient/profitable to recall than to fix their problem before it becomes our problem. The amount of aggravation this causes to me, I didn't rush into buying this brand, I thought I got the best for me for what I could afford ( always told to not lend too much credence to online reviews) and unless I am committed to undertaking a Herculean fight consuming my every fiber I am lacking. I am there for deserving of my misfortune.....really ?  
All I did was walk into a store , bought a stove expecting it to work. Just saying.....

2022 is starting off real strong for some people it seems I hope things get remedied soon and that you get a working stove. Regarding coil being better when it comes to appliances I think you pretty much end up getting what you pay for these days and even then since there's electronics in all of them you can get screwed by the silicon lottery. I'm pretty sure it was a Frigidaire(I thought they used to be a top brand) that my parent's had bought for their cabin, it was a lower end, no frills model but I could hear arcing when the relays would activate. Really really sketchy, I haven't been out in a while but I think they ended up replacing it with a ceramic top.  
 
Regarding the hot surface light. If it is coming on for any element then most likely it's working as intended and turning off when they intended(still hot but not burn your skin to the top hot) since they use a detection loop and each element/heating surface has a detector which feeds into the light. Typically the problem would be that the light stays on, or very rarely that the light never comes on but that would be for one element since you'd have to break the switch in each one.  
 
Yay for bad appliances! Hopefully you have a microwave and/or slow cooker/electronic pressure cooker in the event you have to be without the stove for a few days but whatever it takes to get a working appliance, you deserve that much at least.

is coming tomorrow, we shall what we shall see.  
my concern is ...I think the "Hot Surface" indicator light goes off before the surface has cooled enough. I can place my hand on the surface for a tiny amt of time but I sure wouldn't leave it there. Granted who is going to put their hand on a hot stove anyway, right. but things happen. I would have thought the point of the light was to guard against incidents of inattention like a heads up. I have read the manual ( first time ever in my life I read a manual right through, so not a total waste) all indications are that the surface should be no hotter than warm. Also the warming light ( not the element which functions normally when turned on) is on when the knob is off and the element is cold.  
So enough about me and my stove, thanks for reading and contributing, it is good to share

I was only going to jot down a few words (in the Frigidaire manual pamphlet for backup if needed) to keep track of my journey into the unknown but today it seems I will be writing a book, not a fiction no this is a cold hard reality It seems after talking to the tech contracted by the Frigidaire call center and his talk with the repair Frigidaire call center today( they go through the same rig a ma row as john q public), the problem seems to elude the center guy so he says replace the harness, well the harness is special order , the tech here can't give me e time line , so other than a idea the tech here came up with today ( which he thinks 'might' work but can't be done until next week) I will be waiting for the "harness". seriously neither knows for sure what the problem is.  
I mentioned the aggravation this is causing but I am now being subjected to real possibility of contracting covid because I will have to have a stranger in my house for an extended period of time, on more than one occasion. we both wear a mask, I a KN95 he had a pullup type, I am double vaxxed and boosted but as we all know that is no guarantee, I am not a young'un so I am at risk. I have to wipe down everything when the visit is done and hope for the best.  
I can still use the stove ( so far) my 2 week old inferior piece of electrical waste of time and money!  
 
Edited by delpmb, 2022-01-19 15:44:15

Sorry to hear that. As the stove is so new and required parts are difficult to source are they not able to simply replace it with a complete new unit. I know that some appliance stores (without dropping names) warranty the first 30 days of ownership with a replacement unit and after that you have to deal with the manufacturer. That was the deal on my washing machine. I bet if you pressured them a little harder they would replace your stove.

can't just have it replaced given the short amount of time I had it , I guess I didn't buy from the same place you did, when I went to the store they said they have a 48hr return and that refers to damage. They were very forthcoming with info to access the manufacturer and wash their hands of me. Very important to know the stores ethics before purchase, I just didn't think I would be stuck with an obviously defective appliance. I don't think it makes sense.

I too would be very frustrated but also know waiting for parts right now is insane. We purchased a new wall over as the part to come was going to be months.  
 
What is the store's return policy? Could you try that instead, demand your money back and to return the faulty merchandise?

would be that simple but you get a better return policy for a pair of shoes than you do appliances apparently, Other than the initial contact which I must admit left me at a bit of a loss as to what to do/say etc I will be looking further , because this just isn't right