Discussions

Does anyone know if Canada Life will cover ambulance rides? Or at least part of them?

Phone and ask them. It will probably depend on which policy you have.

Read your policy and coverage it will say in there whether it is covered or out of pocket.

Don’t have a policy. Don’t have any type of paperwork or card from this outfit ever since they took over from Sunlife. Last time I tried to call them it took 45 minutes and then they cut me off. Not happy at all with this provider. Never had any issues with Sunlife.

I am assuming, based on this reply, that you are on a Public Service Health Care Plan of some kind. They transitioned from SunLife to Canada Life a year or so ago. It was initially a gong show.  
 
If that's the case, an ambulance is covered at 80%, as long as it's to the nearest hospital and not for inter-facility transfers.  
 
https://www.canada.ca/en/treasury-board-secretariat/services/benefit-plans/health-care-plan/public-service-health-care-plan-glance.html  
 
https://www.njc-cnm.gc.ca/directive/d9/v283/s832/en#s832-tc-tm_5  
 
Also, based on their website, their average wait time for a call agent was 0.1 minutes, with 100% of today's calls answered within 2 minutes.  
 
https://www.welcome.canadalife.com/pshcp/contact-us.html  
 
So if you haven't tried calling them lately, it might be worth your time to try and get your paperwork etc sorted.

I can assure you when I called shortly after the take over the call was at least half an hour to 45 minutes I just put it on speakerphone and they finally just cut me off. Thanks for the info anyway I will try to call again tomorrow.

We are PSHCP too, and I'd totally believe it. It was awful. Things seem to have improved though, although I'm still not happy with the revised coverage for dispensing fees.

Do you mean the decrease in the number of dispensing fees they will cover per year?  
If so, there is a form that your primary care provider can fill in to explain why more dispensing fees are needed. I am a primary care provider and have completed this form for a client who requires medications to be blister packed and dispensed monthly. The increased number of dispensing fees was covered after I completed the form with rationale as to why it is required.

Tried Canada Life again today on line and get nowhere. They make it so confusing and complicated basically just go around in circles with their stupid questions. My email I’ve used. My whole life is invalid to them. My passwords don’t match. It’s just a running joke. I doubt my claim will ever get processed this way. I am ready to give up.

It's a decrease in both the number of times they will dispense PLUS they decreased the cap on the amount per pres:cription. So they will cover less times, but they won't pay the full amount when we get a bigger order (we usually get 3-month supplies for the drugs we are able to, which is cheaper if you divide it over 3 months, but upfront costs more than a single month).  
 
It's been completely asinine.

Yeah, it has been quite a gong show from what I understand. See if your GP/ NP will complete the form saying that you need the rx filled in smaller quantities more frequently. The reason could be safety for the patient or others in the home, or because the prescriber wants to follow up more often, or because of compliance issues.