Sales and Customer Service Representative
Turn Conversations Into Opportunities
At Midwest Teleservices International (MTI), great customer experiences start with great conversations.
For more than 25 years, we have built trusted client partnerships through hard work, integrity and honesty. Our team helps businesses connect with their customers, respond to opportunities and create positive experiences through professional customer engagement.
We are looking for a Sales & Customer Service Representative to join our Brandon team.
If you enjoy talking with people, are comfortable working on the phone and computer throughout the day, and like working toward clear goals, this could be a strong fit.
What You'll Do
You will connect with new and existing customers primarily by phone, learn what they need, explain available products and services, and help them take the next step.
Your responsibilities will include:
- Connect with new and existing customers by phone
- Ask questions to understand customer needs
- Explain products and services clearly and accurately
- Recommend appropriate solutions based on the customer's needs
- Identify appropriate opportunities to cross-sell or upsell services
- Respond professionally to customer questions and concerns
- Schedule appointments for service installations
- Accurately enter and update customer information using company systems
- Work toward individual and team sales, service and performance goals
- Participate in coaching and training to continuously improve your skills
What Success Looks Like
Success in this role means creating positive customer interactions while producing results.
You'll be encouraged to focus on:
More conversations. Better customer experiences. More opportunities. Stronger results.
We provide training, coaching and feedback to help you develop your customer service, communication and sales skills.
What We're Looking For
Essential
- Ability to communicate clearly and professionally in spoken and written English
- Comfortable speaking with customers by phone throughout the workday
- Comfortable using computers and learning new software and systems
- Customer-focused with an interest in sales and achieving results
- Ability to listen, ask questions and explain information clearly
- Good attention to detail and accuracy
- Willingness to learn, receive coaching and continuously improve
- Dependable and able to work scheduled shifts
- Available for scheduled weekend shifts when required
Experience is welcome.
Relevant experience could include:
- Customer service
- Retail or hospitality
- Sales
- Reception or office work
- Outbound calling or contact-centre work
- Appointment setting
We are interested in transferable skills and your ability to learn, not simply whether you've worked in a call centre before.
What You Can Expect at MTI
- Modern, indoor office environment
- On-the-job training
- Regular coaching and performance feedback
- Team-oriented workplace
- Primarily phone- and computer-based work
- Opportunities to strengthen customer service, communication and sales skills
- Clear individual and team performance expectations
Position Details
Employment: Full-time temporary, with the possibility of extension based on operational requirements
Location: On-site in Brandon, Manitoba
Schedule: Some scheduling flexibility is required to support operational needs
Weekends: Saturday and/or Sunday shifts may be scheduled as required
Diversity & Inclusion
MTI is committed to creating a workplace where employees are treated fairly and respectfully and have the opportunity to contribute and succeed.
We welcome applications from qualified candidates with diverse backgrounds and experiences.
Ready to Start the Conversation?
If you're confident speaking with customers, comfortable working in a sales-focused environment, and motivated to learn and improve, we encourage you to apply.
Join MTI and help turn conversations into opportunities.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
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Posted 1 hours ago
Expires in 59 days (Tuesday, January 12, 2027)