Discussions

mts-bell

swillbear
Joined: Mar 2008
Posts: 21

swillbear
Joined: Mar 2008
Posts: 21

mts-bell
6/24/2017 at 3:20 PM

is it just me or has anyone else had problems with dropped calls no service where there used to be service or no internet connection in the last 6-8 weeks on mts
cooper
Joined: May 2006
Posts: 890

cooper
Joined: May 2006
Posts: 890

Nope
6/24/2017 at 4:07 PM

no problems here with MTs-Bell
phantoms

Joined: Jul 2009
Posts: 295

phantoms
Joined: Jul 2009
Posts: 295

internet
6/24/2017 at 7:21 PM

has been absolutely brutal for the last week or so .
1984FadedStar
Joined: May 2012
Posts: 817

1984FadedStar
Joined: May 2012
Posts: 817

I don't live in Brandon
6/24/2017 at 8:12 PM

But I recently switched to MTS as their prices are better than Rogers (especially with data). However: I can not use my phone when I'm at home. At all. Yet my Rogers work phone will have 3 bars if not more. They claim an old tower is getting in the way. It's sad really. I have to get to the number 2 before I have 3G: unless I'm in a city I rarely have LTE
Woz

Joined: Jul 2009
Posts: 288

Woz
Joined: Jul 2009
Posts: 288

home internet
6/24/2017 at 8:41 PM

Lately has been terrible. I've been having to reset my routers all the time! I've even tried different routers, although not a MTS-Bell brand
Winter123
Joined: This month
Posts: 848

Winter123
Joined: This month
Posts: 848

service
6/26/2017 at 8:09 AM

Is definitely lacking. Looking forward to changing providers when my letter comes
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Providers
6/26/2017 at 9:40 AM

Switching providers isn't necessarily your fix. You'll most likely be making calls using the same towers. Wife and I are with a different provider and have had lots of issues the last couple weeks with calls cutting out. Make sure your provider knows about your issue. The more they hear and the more data they get the better chance you'll see improvements.
Winter123
Joined: This month
Posts: 848

Winter123
Joined: This month
Posts: 848

change
6/27/2017 at 8:41 AM

My hubby's service has improved in our area since he switched. I can't wIt to as well. It's just our location and MTS doesn't seem to care about us country people
NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

Telus
6/27/2017 at 7:14 PM

Telus told me they had an app that if you are in a location that has poor service. You can report the spot and they will check into it. Bell MTS offered no such service when I questioned them on it
ultraguy
Joined: Jul 2005
Posts: 1096

ultraguy
Joined: Jul 2005
Posts: 1096

.
6/27/2017 at 8:08 PM

Everything seems to be operating normally here. Just got back from an out of province trip, and roaming on Bell seemed to have better coverage than roaming on Rogers did in the past.
tinktank
Joined: Jun 2012
Posts: 177

tinktank
Joined: Jun 2012
Posts: 177

mts tv
6/27/2017 at 9:06 PM

Has anyone else's PVR been acting up on them recently? Mine has been stoping and restarting while watching recorded shows. It's happened several times over the last few days.
Happy_ Hour
Joined: Mar 2009
Posts: 918

Happy_ Hour
Joined: Mar 2009
Posts: 918

Sort of
6/28/2017 at 7:34 AM

tinktank said "Has anyone else's PVR been acting up on them recently? Mine has been stoping and restarting while watching recorded shows. It's happened several times over the last few days. "

When watching a show live it randomly kicks me out and I have to hit ok to keep watching.

Is that what you are meaning?
CorvidDreamer
Joined: Nov 2008
Posts: 619

CorvidDreamer
Joined: Nov 2008
Posts: 619

Service Status
6/28/2017 at 8:58 AM

https://www3.bellmts.ca/mts/support/service+status

This link is handy for checking the current status of service and lists what outages/interruptions they expect to occur during upgrades. If outages and issues are occurring outside of scheduled maintenance it's important to let them know.
pattylp
Joined: Nov 2011
Posts: 30

pattylp
Joined: Nov 2011
Posts: 30

Yes!! I thought it was just me!!
6/28/2017 at 9:18 AM

I have been on the phone with them for hours as they tried to "fix my phone" because "nothing has changed on our end it must be your phone"

I call BS on that. There is no reason that I should go for an entire day without a single call being able to get to or from my phone IN MY HOME that had 4-5 bars up until recently. Now I only get 1 bar and often slip into no service.

Edited by pattylp, 2017-06-28 09:21:32
Kirsten Duguay
Joined: Oct 2011
Posts: 5

Kirsten Duguay
Joined: Oct 2011
Posts: 5

contact Bell MTS
6/28/2017 at 3:43 PM

Just got off the phone with bell mts and if you are having issues with LTE or your service please let them know (phone, email, tech chat)https://www3.bellmts.ca/mts/support. Apparently the more "tickets" they get the more likely they are to deal with it.

tinktank
Joined: Jun 2012
Posts: 177

Joined: Jun 2012

Posts: 177

Yes

6/28/2017 at 6:30 PM

Happy_ Hour said "

tinktank said "Has anyone else's PVR been acting up on them recently? Mine has been stoping and restarting while watching recorded shows. It's happened several times over the last few days. "

When watching a show live it randomly kicks me out and I have to hit ok to keep watching.

Is that what you are meaning? "

Yup! That's exactly what I mean!

Cee Jay 55
Joined: Apr 2009
Posts: 4151

Cee Jay 55
Joined: Apr 2009
Posts: 4151

yep
6/28/2017 at 6:36 PM

Dexterous_Tech said "Same here. Didn't get mine last month. I had a crazy-busy month and forgot to pay my bill which lead to a warning letter about my services getting cut off. "

I did not get mine but I went onto my MTS account and it was there.

That late bill warning is ridiculously soon after the bill is issued though.
goshdarn
Joined: Jul 2012
Posts: 394

goshdarn
Joined: Jul 2012
Posts: 394

I swear they send out the late notice
6/28/2017 at 8:45 PM

with in 2 weeks of sending the bill, i have been with mts since 2000, poor customer retention.

that used to be the only compliant I had with MTS..

now like everyone else since Bell took the reins i dont even get 3 bars in my house on wifi. internet is slow. cell reception feels like it is back in the 90's, the tv box shuts down and restarts.

ichimung
Joined: Dec 2014
Posts: 52

ichimung

Joined: Dec 2014

Posts: 52

...

6/28/2017 at 9:22 PM

CorvidDreamer said "https://www3.bellmts.ca/mts/support/service+status

This link is handy for checking the current status of service and lists what outages/interruptions they expect to occur during upgrades. If outages and issues are occurring outside of scheduled maintenance it's important to let them know. "

I have Internet, home phone and TV with MTS and cellphone with Bell. I hit the link and it said everything is operating normally. Now, does that mean everything is operating normally from there end or mine? It said the same thing last night when I hit the link. I've had no problems getting my bills. I read about all these problems people have with MTS and Bell reception, etc.) And I never do.

Edited by ichimung, 2017-06-28 21:27:47

tinktank
Joined: Jun 2012
Posts: 177

tinktank
Joined: Jun 2012
Posts: 177

calls
6/28/2017 at 9:31 PM

In addition to my PVR issues, which happens about every 15-20 minutes, I'm noticing call issues. Had a call cut out on me tonight. I've never had an issue before with it. I'll be reporting it as suggested so they have a record of it.