Check your download/upload speed at
http://www.speedtest.net/
The package you have states up to 25 mbps which is plenty for streaming and web surfing. If it is way off, a call to MTS stating what you are paying for and what the test results are would be in order. If it is within range you will have to see if there may be a program on the computer(s) that may be high-jacking your data speed ie a virus or malware. There could be numerous other things but I would start there first.
Just reading the above post and I would agree. If you aren''t opposed to switching providers the move to Westman would probably be the best bet.
Edited by Tradespinner, 2018-08-15 14:16:52