Discussions

When will Westman fix signal on Chanel 66 - Turner Movie Chanel ?

has been very problematic lately - many movies are completely unwatchable. I have phoned Westman Cable a few times to politely ask why it is taking so long to solve the technical problems with this specific channel and they always say they are working on the problems. Many of our friends have also phoned to complain about how long it seems to be taking to resolve the problems. I have watched many movies on that channel for years so hoping they solve the problems soon.  
 
I'm recording a movie at 3 AM Wed morning - will be disappointed when I check it tomorrow and find out that's it's also not watchable.  
 
Westman Cable - you say you have been trying to solve the problems with this channel - why is it taking so long!

This exact issue is why I switched from westman to Mts two years ago and never regretted it. The picture quality on tcm was so bad I couldn't watch movies I really wanted to see. Bill went from $350+ ( we had fast internet) to $110 too. And when I called westman hoping they'd convince me to stay, only thing I got was "but we're the local option." unbelievable.

With Turner Classics channel. Had to erase a movie because we couldn’t watch it. How long does it take to fix these problems?

In our experience? Never. We called and called. They kept telling us it was just our apartment building. They were looking into it. On and on. Nothing ever done.

I found this on the Westman website.  
 
https://support.westmancom.com/article.php?article_id=335  
 
Westman Support  
 
Service Issues with Channels 48/1048, 66/1066  
Please be advised that there are known issues with Channels 48/1048 and 66/1066, intermittently freezing. We are aware of the issue and are working dilligently towards a resolution.  
 
Update as of 06/07/2021: We have engaged the signal provider to resolve the issue and hope to have a resolution for TCM (channel 66/1066) for our members soon. We will continue to investigate a resolution for Peachtree TV (channel 48/1048).  
 
I am unsure if Westman and Bell MTS get their signal feeds from the same provider or not, but it seems that there is only so much that Westman can do, but I could be wrong.

Not had a single issue with Mts. I find it hard to believe they can't resolve this issue in less than three years. I wish I could believe that but like I said, they kept telling me all kinds of crap like that it was only our apartment building, so I have trouble believing this...

I am also very disappointed with the poor quality of transmission of TCM. Surely this is not rocket science-why can’t they get it right?