Joined: Sep 2014
Posts: 171
Used to
11/25/2023 at 5:39 AM
We used to have it. It was generally fine. We only used Netflix in SD. With the slower upload speed, you will want QoS enabled on your router so something like a photos/video upload doesn't take down your whole connection.
It would occasionally drop out, scheduling something important always felt a bit risky. It dropped out when I has a test scheduled once. Sometimes things would suddenly get real bad and a tech would have to come out and replace the radio.
The support was mostly pretty decent. I had one experience though that got me really riled up. My connection was super slow after my radio got replaced that day, and I was sure they just needed to configure something on their end. But the person on the phone wanted me to test my connection by watching a YouTube video, instead of any kind of speed test. And then didn't have a plan for any next steps for when I could barely get the YouTube main page to load and couldn't get a video to load, but kind of kept me in this conversation loop of asking me to load the video even though it wasn't loading. They wouldn't pass me to anyone else, and seemed to be hoping I would give up and hang up, but I made them end the call so that I could do the end of call survey. It was such a bad support call, and I didn't understand since I had never experienced that bad of support with them before.
We are on Starlink now and are very happy with it.