Discussions

I'm just wondering if anyone else is having a home internet issue who is with BellMTS. Yesterday morning we woke to no home internet, cell phones worked fine. Finally we got through to technical support and they said it was a setting on our lines on their side that made the issue. So they fixed it. But now all day today my service on my android box is slow and buffering like all hell. I did a speed test and it's so slow. Anyone else having this issue?

Yes!!! I live in a small town and my internet is suppose to be a faster one than what I had in the country. But a lot of the times it's buffering, slow, freezing up when using our android box or crave tv. I did online chat and they basically told me "you get what you pay for ". I said I was told it's a faster speed yet I've had more problems in town than rurally no fix to my issue. Why should I pay when it's always got issues?? Ever since Bell took over cell and home internet has gone south - as well as customer service.

scandal said "I'm just wondering if anyone else is having a home internet issue who is with BellMTS. Yesterday morning we woke to no home internet, cell phones worked fine. Finally we got through to technical support and they said it was a setting on our lines on their side that made the issue. So they fixed it. But now all day today my service on my android box is slow and buffering like all hell. I did a speed test and it's so slow. Anyone else having this issue? "

Log into your modem and change the channel it is on. I got a 25MBps line installed from MTS a few weeks ago and I tested the speed and it was around 1MBps so I changed the channel it was on and the speed went to 25MBps.  
 
Enter this in a browser http://192.168.100.254 then go to Settings - LAN - WiFi and change the wireless channel and click save.

Okay, I found where to change the channel... but what channel do I change it to? It seems it has gotten worse

I did a line test and I should be getting up to 25 Mbps for download but I am only getting about 4.3 average. So frustrating.

Due to upgrades and server maintenance, you need to reset the system every few weeks.  
Go to the modem (black box), brand might say Pace on it  
Unplug it  
And unplug the phone line  
Wait 5 mins  
Plug all back in  
Wait a few mins until all the lights on the front comeback  
Still not working  
Do a reset of you modem  
Log into modem settings  
Under diagnostics, resets,  
Tab that says reset to factory settings  
( only do this if needed)!!!!  
You will need to reenter wifi passwords on all your devices!!

scandal said "I did a line test and I should be getting up to 25 Mbps for download but I am only getting about 4.3 average. So frustrating. "

Is this wired or wireless?

The issue is mostly wired army android box is hooked up to the Ethernet cable, but I am also getting a lot of "video can't play" messages on my iPad which is wireless.