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Confused..need a clearer explanation of what's going on..I did my taxes in February of this year, I am a stay at home mom, my husband works full time. When we did our return I owed from an EI overpayment in the year of 2015, so rhe lady said that my husbands money back would e less because of my outstanding balance, okay fine... But now EI is still calling that I owe them... Why? I'm confused, why would my husbands return go down, yet I still owe money? I called Rev. Canada and they said my husband can't pay on my account, okay fair enough, so then why did this tax company take the money? Help please! Thanks

Your husband's refund cannot go directly to your amount outstanding.  
 
Did you get instant cashback? Because if you did they keep a percentage of it. Maybe that was the missing money?  
 
Otherwise go back to the tax preparer and ask.

If somehow he did end up paying your EI debt it sometimes takes a while to show. My husband did his taxes a few years ago in February and owed EI they didn't receive the payment and correct it until End of June. From Feb-June we still received bills in the mail and phone calls.

it would be impossible, based on the info provided, for anyone to know that. The only clear explanation will come from the tax preparers that you paid to do your returns.

JJ123 said "If somehow he did end up paying your EI debt it sometimes takes a while to show. My husband did his taxes a few years ago in February and owed EI they didn't receive the payment and correct it until End of June. From Feb-June we still received bills in the mail and phone calls. "

It could also be a slip up in filing, either by the tax preparer or the EI office.  
 
I had a payment I made to the Payroll source deductions get entered into an arrears account instead of the current account one time. It took them six months to figure out their mistake and reverse all the fines, charges and penalties that they added on (it was the CRA's mistake in this case, they actually applied the payment to the wrong account)  
 
You will have to go back to them ans ask what is going on.

I recently made over double the EI Payment one year. But I was told that if I didn't do my taxes within Three Years they will take the over payment. Sorry maybe you will do in on time next time? Thanks!