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Satellite tv in rural area

Satellite tv in rural area

Farmergeorge
Joined: Oct 2019
Posts: 1837

Farmergeorge
Joined: Oct 2019
Posts: 1837

Satellite tv in rural area
11/19/2020 at 6:36 PM

After many years as a loyal customer with Shaw direct I am having a bit of trouble with their customer care. We are in a rural area so cable is out of the question. Can anyone suggest alternative services and their experiences good or bad. Thank you
NoCares
Joined: This month
Posts: 3009

NoCares
Joined: This month
Posts: 3009

Ajwmnd
11/19/2020 at 7:40 PM

I believe your alternative will be Bell satellite. I have no opinions of it, as I sell it, but do not use it (my grandfather had it when I was a young child, same with my dad).

Or depending on if you have internet and what yhe speeds are like, streaming or getting an anroid box, Roku, Chromecast, ect.
Wiseguy850
Joined: Sep 2009
Posts: 580

Wiseguy850
Joined: Sep 2009
Posts: 580

*****
11/19/2020 at 9:14 PM

PM Sent.
bigmoe
Joined: Jul 2006
Posts: 2181

bigmoe
Joined: Jul 2006
Posts: 2181

Bell
11/19/2020 at 9:23 PM

We’ve had Bell for over 20 years with no problems.
BlueJeans
Joined: May 2007
Posts: 564

BlueJeans
Joined: May 2007
Posts: 564

Shaw Direct
11/19/2020 at 9:27 PM

We have been with Shaw Direct for almost 15 years now and have not had any issues. Whats going on? Maybe someone can help or know of a fix?
Farmergeorge
Joined: Oct 2019
Posts: 1837

Farmergeorge
Joined: Oct 2019
Posts: 1837

.
11/19/2020 at 9:46 PM

BlueJeans said "We have been with Shaw Direct for almost 15 years now and have not had any issues. Whats going on? Maybe someone can help or know of a fix? "
It’s an invoicing issue or lack of my invoices being sent to me . They have admitted that this was their mistake but refuse to do anything about it. Bell here I come !
Gussins
Joined: Jun 2020
Posts: 380

Gussins
Joined: Jun 2020
Posts: 380

.
11/19/2020 at 9:46 PM

Farmergeorge said "After many years as a loyal customer with Shaw direct I am having a bit of trouble with their customer care. We are in a rural area so cable is out of the question. Can anyone suggest alternative services and their experiences good or bad. Thank you "
Be careful what you wish for. We were disgruntled with what we thought were insurmountable hurdles with Westman so we switched to Bell only to discover the grass is not always greener. Needless to say our break up issues have been worked out and are back with Westman.
Gussins
Joined: Jun 2020
Posts: 380

Gussins
Joined: Jun 2020
Posts: 380

Can
11/19/2020 at 9:48 PM

Farmergeorge said "It’s an invoicing issue or lack of my invoices being sent to me . They have admitted that this was their mistake but refuse to do anything about it. Bell here I come ! "
they not email your invoices to you as opposed to mailing them?
Farmergeorge
Joined: Oct 2019
Posts: 1837

Farmergeorge
Joined: Oct 2019
Posts: 1837

Yep
11/19/2020 at 9:51 PM

Gussins said "Be careful what you wish for. We were disgruntled with what we thought were insurmountable hurdles with Westman so we switched to Bell only to discover the grass is not always greener. Needless to say our break up issues have been worked out and are back with Westman. "
You are right. But if a customer is unhappy with service and a company refuses to correct an issue than a persons only option is to vote with their feet .
Farmergeorge
Joined: Oct 2019
Posts: 1837

Farmergeorge
Joined: Oct 2019
Posts: 1837

.
11/19/2020 at 10:01 PM

Gussins said "they not email your invoices to you as opposed to mailing them? "
Apparently they did , except they sent them to an incorrect email address (their mistake) and they refused to resend them to my correct email address . I’ve paid it now but they were less than helpful. Just had the classic run around dealing with 5 reps who wasted my time and resolved nothing. As always big companies don’t care so losing my business won’t bother them, but it’ll make me feel better.
Gussins
Joined: Jun 2020
Posts: 380

Gussins
Joined: Jun 2020
Posts: 380

I understand
11/19/2020 at 10:14 PM

Farmergeorge said "Apparently they did , except they sent them to an incorrect email address (their mistake) and they refused to resend them to my correct email address . I’ve paid it now but they were less than helpful. Just had the classic run around dealing with 5 reps who wasted my time and resolved nothing. As always big companies don’t care so losing my business won’t bother them, but it’ll make me feel better. "
your frustration....believe me I do. My only advice would be to give it a month and see if they have corrected their mistake. If you get your invoice on time problem solved. If not, then move on with no regrets. This is coming from someone who complained to the CCTC about Rogers and won.
Gussins
Joined: Jun 2020
Posts: 380

Gussins
Joined: Jun 2020
Posts: 380

Apologies.
11/19/2020 at 10:20 PM

Gussins said "your frustration....believe me I do. My only advice would be to give it a month and see if they have corrected their mistake. If you get your invoice on time problem solved. If not, then move on with no regrets. This is coming from someone who complained to the CCTC about Rogers and won. "
I meant to type CCTS.
BlueJeans
Joined: May 2007
Posts: 564

BlueJeans
Joined: May 2007
Posts: 564

email
11/20/2020 at 2:59 PM

Gussins said "they not email your invoices to you as opposed to mailing them? "
I have always gotten my email and one can log on to their website and have access too all your invoices.

Is there something up with your login info?
BlueJeans
Joined: May 2007
Posts: 564

BlueJeans
Joined: May 2007
Posts: 564

Account Info
11/20/2020 at 3:01 PM

You should also be able to update your email if they screwed up the first time and get that corrected in your account.