Joined: Jul 2012
Posts: 1232
I have the Dyson11 (ordered through airmiles) and I love it!! Wish I had not purchased a cheaper model of another brand 2 years ago as have warrantied it twice until I ordered the Dyson.
My house is quite large and very rarely run out of battery, use it as my main vacuum. Love the ease of quick pick up and go for smaller jobs, or doing the whole house. We have 100% solid surface flooring (combo of hardwood, and tile) and only a few throw mats. It does a great job (changes suction for the mats) of all of them. It does not work on my dog bed though, sucks up the entire bed).
As far as I know no one local fixes them. You contact Dyson and they repair or replace themselves (heard this from a coworker) and apparently have an amazing warranty.
I only use the main attachment and the "stick" for sucking up in drawers, small spaces. Personally if had not ordered through airmiles absolutely would buy another dyson stick but a less expensive model than this one as I do not use the attachments and the battery lasts a really long time, at least on solid surfaces (the power indicator adjusts when you are doing the mats or carpet and it will go through battery quicker on those surfaces).