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Mobile site not working for some users

Mobile site not working for some users

westcoasterbc
Joined: Jun 2015
Posts: 73

westcoasterbc
Joined: Jun 2015
Posts: 73

Mobile site not working for some users
10/28/2017 at 11:41 PM

Adam mobile site needs fixing, guessing some server changes or upgrades to the OS.
Edited by admin, 2017-10-29 05:05:51. Reason: Title
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Mobile site
10/29/2017 at 5:04 AM

It’s up, I’m looking at it right now, have tried on multiple devices and Google stats show that the mobile site is working for a the vast majority of people.... but obviously there’s something up for some users on the mobile side of the things (my guess is a caching issue). Anyone who is having trouble with the mobile site please share:
- what isp you’re using
- whether when you’re having the issue you’re connected to wifi or your cell companies network
- your mobile OS (Android or Apple iOS)
- do you see the same thing when trying http://m.ebrandon.ca as http://m.ebrandon.ca/default.aspx
- have you cleared out your phone web browsers cache?

Anything I try on my end on multiple devices has the mobile site working but obviously there’s some circumstance that has a few folks effected and your help in answering the above will help solve. Feel free to send through the Contact/support link at the bottom of the page if you’d rather not post. In the mean time if you're effected please use the regular http://www.ebrandon.ca Thx!
JessieJay
Joined: Mar 2016
Posts: 796

JessieJay
Joined: Mar 2016
Posts: 796

Mobile
10/29/2017 at 7:19 AM

I Had to delete my bookmark for the mobile site and just use the regular site. However, when i tried typing m.ebrandon.ca into my phone browser - then it worked.
Summertime
Joined: Jul 2010
Posts: 931

Summertime
Joined: Jul 2010
Posts: 931

still a no go for me
10/29/2017 at 8:37 AM

Mobile app still not working for me this morning. Here are the answers to your questions:
- The same windows screen shows up when I click on the mobile app whether I’m on wifi, or off wifi.
- my phone is an Apple device
- when I click http://m.ebrandon.ca l, I get the windows server page. However, when I click http://m.ebrandon.ca/default I does bring up the mobile site.
- yes, I have you cleared out my phone web browsers cache

Thanks Adam!
SpclNeedsDad
Joined: Jul 2006
Posts: 35

SpclNeedsDad
Joined: Jul 2006
Posts: 35

Server Screen
10/29/2017 at 7:51 PM

We are having a similar problem on a desktop system. By going to ebrandon.ca (which has always worked in the past) lately, we get a Windows Server IIS generic screen. Using www.ebrandon.ca works properly and we get the proper home page.

This is using FireFox on Win7. Haven't tried clearing cache or anything yet.
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Site
10/29/2017 at 8:07 PM

Can Anyone having this issue please drop me a note through the Contact/support link at the bottom of the page and we'll work together to figure out what's up with ability to access from your particular device/setup. By site Google stats this is a very isolated thing most likely related to caching and I'll be happy to help!