Discussions

It seems everyday around 11 pm my internet slows to a crawl... (and during the day) It is really starting to bug me as when I call and tell them that my internet is not working or keeps going out all the time (I have a ROKU and my signal is weak that needs to buffer all the time and I cannot watch barley watch crave as it says my internet it not strong enough) they tell me that I have "too many devices"?? What I say is so much for reliable high speed internet especially at today's costs!  
 
It's defiantly not because I am too far away as it next to me in the next room. I know that more people are using the internet more but hello, we all depend on it. Why are we paying so much for inferior service. Its bad enough that Canadians pay the most for the worst internet service in the world but can we at least watch TV and order groceries online at the same time?

Living outside Brandon in a community that has a couple of options for internet, I remained with Bell-MTS for many years. The kicker for me was my internet went down and needed a technician to come out an change the wire from the house to the pole. Once complete and the internet was operational, he ran a speed test. I was averaging less than 5mbps which is 1/3 the speed in which I am paying for. I commented to the technician, that's pretty low, he said "actually not bad for here, you should see what is like in Deloraine."  
About 5 mins after he left, I searched Westman Cable, seen their promotions and for less than Bell-MTS' fee for 15 Mbps, they were offering 50 Mbps. Called them and an appointment was made within 2 days, they came and installed their internet equipment. I am averaging 47mbps everywhere in my home via the WiFi...I question why I didn't leave that inferior overpriced product called Bell-MTS!  
If you can, jump ship, you wont regret it!

There is lots that can be involved with having issues with high speed, that does not always mean the provider.  
 
I have Bell MTS as well, and I am lucky to live in an area where I get up to 100 Mbps download (hardwired). Now keep in mind, this is up to speeds, as companies cannot guarentee your speeds because of everything that could interfere with those speeds.  
 
My PS4s are both hardwired in and I get between 83-108 Mbps dowbload on them during speed tests. My PS3s are wireless, but I do not care about their speeds as they are the kids, and they dont pay for the internet, I do. My sons laptop though, is pushing 5 years old, running an older system, and his laptop on wifi does not get very good speeds. He also has his laptop junked up with programs, images, etc, which also slows everything down, including the internet.  
 
Also where you live can play into things as well. Are you in a house or apartment? Do you have the right gateway system for your address (one is better for houses that have less "traffic" on the systems, where as one is bettter for apartments and the "traffic" as mentioned above in another post). Also take a look at your speeds that you subscribe to, as internet has become very needed over theblast year and a half. Customers believe that their 25 Mbps speed that use to work great for the odd btowsing and occasinal Netflix, but now with having 2 kids home schooling, and working from home, and not allowed the leave the house, more devices are being used at the same time, 25 Mbps speed will no longer cut it, and will need to upgrade (and this is regardless of your provider, this should be friggen common sense).  
 
Also, because I am not technical, i would call tech supoort to do a hard reset on the gateway, and also ask if there is a different gateway you can upgrade to.

I got fed up with MTS last year. I was paying for 50Mps. I rarely got that. They sent technicians out on three occasions but still failed to sort the problem out.  
 
One morning I was only receiving 2Mbs  
 
I went to Westman to discuss what they could offer. I Wass offered several packages up to 150Mps. I took the 150Mps package. This was cheaper that MTS 50Mps. I now regularly get 160Mps.  
 
The only problem is that I am bombarded with mail shots from MTS offering Exceptional Service!