Discussions

Hummerduck said "Currently have the "fastest" package available through BellMTS - Lightning 50 @ $90/month, guaranteeing speeds up to 50mbps download & 5mbps upload.   For the past few weeks, my speed has hovered at less than 5mbps download, with the upload speeds being perfectly fine. As of this moment, my download speed is said by the BellMTS speed test to be at 2.52mbps.   This is absolutely unacceptable, considering I have the largest package available. I understand that it says speeds "UP TO 50mbps", but this is absolutely ridiculous!   I can't even have Netflix/YouTube playing on two different devices without one of us having to wait for it to buffer every few minutes.   Anyone have any suggestions for what I can do to fix this, or who I can switch to? Thanks in advance! "

If you are using wifi, my first thought would be interference. If you have a hardline connected computer, I would run a test from there.  
 
I Had no wifi problems for years where I am, but it came on fairly suddenly. From normal, to a dribble, to normal . . . like that!  
At first I thought it was a westman issue. But then I accidently found my way to the real culprit . . . the 2.4ghz band being swamped in my area. Jumped to 5Ghz and have been good since.  
 
Edited by Simonwalcal, 2017-10-15 22:16:45

They have an Adrenaline with 150 mbps download and 15 mbps upload. $104.95. When I switched I also switched my land line and got a deal on the internet. Speeds have been consistent.

Hummerduck said "Currently have the "fastest" package available through BellMTS - Lightning 50 @ $90/month, guaranteeing speeds up to 50mbps download & 5mbps upload.   For the past few weeks, my speed has hovered at less than 5mbps download, with the upload speeds being perfectly fine. As of this moment, my download speed is said by the BellMTS speed test to be at 2.52mbps.   This is absolutely unacceptable, considering I have the largest package available. I understand that it says speeds "UP TO 50mbps", but this is absolutely ridiculous!   I can't even have Netflix/YouTube playing on two different devices without one of us having to wait for it to buffer every few minutes.   Anyone have any suggestions for what I can do to fix this, or who I can switch to? Thanks in advance! "

try logging into your mts modem and change the channel you are on.  
 
https://www3.bellmts.ca/mts/support/internet/high+speed/2wire+or+pace+gateway+port+forwarding+and+dmzplus+guide

If you''re having issues call MTS and say you need a wifi extender due to 2.4 congestion. You''ll never get 50 meg on wifi unless its the only device and there is no congestion on the channel  
 
Edited by Suckie, 2017-10-16 08:44:47

I also have lightning 50 and my speeds are nowhere near what they should be.  
 
Wifi 13mbps  
Wired never get over 40 generally 35 mbps  
Upload is also 5mpbs  
 
I have talked to them multiple times they claim to test you can’t have anything but one device connected so I did that with wired device and only got 44mbps after multiple tests. I know it states speeds up to but I will be likely making a provider change after my promo is  
over.

you have not already done this, reboot the modem and any TV boxes. This might help. The OP doesn't state WIFI, but if it is WIFI change the WIFI channel as I had issues like that. As for wired connection, I suggest trying with multiple wired devices to confirm it is network and not device. Also if you use speedtest.net change the location on the map to COMCAST Chicago, do not let it auto select MTS in Winnipeg or SHAW ins Brandon. Chicago has some of the BEST connection points and offers true internet speeds. The only other things would be contact MTS and they will send someone out to check the service and maybe replace the modem. I had issues like that one and they replaced modem.

we are with MTS and have the "lightning speed" some days I have to wait for any site to buffer.

Google “internet speed test” and it will come up, then test. I always do 3 and take a photo of them as proof

It depends on what actual speed you are paying for.  
 
There is ADSL which is crap and wont give you more than 7mbps if you're the luckiest person alive.  
 
VDSL has Lightning 10, Lightning 25 and Lightning 50.  
 
Fiber has 10,25,50,150,300,1GB  
 
If you are on an older plan then its hard to say what you should be getting for speeds.  
 
I can assure you that westman wont be much if any better. It comes down to network load, westman uses a node system so when every westman subscriber in your neighborhood is using their connection the entire connection for that area is slowed down. Which means what you get for speeds will be less than what you are paying for.  
 
Wifi is a horribly non-advanced technology for where we are with everything else. Your fridge running its cycles can actually cause interference and poor speeds on wifi. You basically need a professional wifi site survey to get things setup properly and need multiple access points so provide great wifi coverage.  
 
MTS and Westman are only required to provide internet access to the house, if you have home networking they provide BASIC wifi and if that isnt enough for you then you need to invest in your own network infrastructure for within YOUR home.

I work we have Bell MTS Business 15, so 15Down and 2 Up and this is the results.  
http://www.speedtest.net/my-result/6712179158

On netset I am at 6 and 1.5.  
 
At least it’s working! It’s been a long couple weeks

Hummerduck said "Didn't know what the heck the channels and everything were, but now that I've changed it, the speeds seem to have picked up a bit. Still nowhere near the "up to 50mbps" I was promised, but 8 is better than 4 any day!   If I wanted to switch to 5ghz, I assume I'd have to upgrade my router, as from what I can see, there's no option for it in the settings anywhere. Maybe I'll have to get in contact with BellMTS for that... as much as I'm sick of their customer service, I'd rather not have to switch providers if I don't have to! May even downgrade the package, if it'll give me the same speeds for less money. I feel like what package you have doesn't actually affect your speed if your area is swamped with other routers. :/ "

First off, if you have an android phone or windows 10 machine (maybe 8 as well, but I am not sure), go into the app store and look for an app called Wifi Analyzer. It will show you a map of the wifi situation in your area. Where everyone is, and thus which is likely your best option. Same goes for the 5ghz band.  
 
You don''t always need to upgrade to access that band. Some units (like my Arris gateway, cable) can do one or the other, but not both at the same time.  
You should also consider that many older wifi devices are 2.4 only, AND that the 5ghz band's range is much more limited.  
 
The 5ghz works for my laptop and phone, and I have a 2.4ghz router in AP mode for the older stuff that isn''t used much anyway (like a printer).  
 
If in doubt, call tech support. Or if you have a friend or someone else that is technologicly knowledgable, even better.  
 
Edited by Simonwalcal, 2017-10-16 16:14:08

Just curious if anyone else's mts internet is crazy slow this weekend. I've had speed tests ranging from 4mbps up to what it should be a few times at 25. But usually on the low end. We're in the 600 block on 22nd. And yes all equipment has been rebooted with no change.

Switching to Westman. When we were with mts we never got our speeds. I had somebody coming to fix the internet every week it was ridiculous switch to Westman and have not had any speed problems since

I''m so frustrated. I did three speed tests in a row on Thursday The first two 0 for download speed. ZERO!  
 
Upload speeds were different on all three tests too. Not just withing a few mpbs - cut significantly different. Was trying to skype and it was painful.  
 
Using a wired connection.  
 
Edited by Opustwo, 2017-11-12 15:47:37

I am under no contracts with mts and will be trying westman for the 40 mb plan. Good deal for 6 months. If it sucks to, guess I'm screwed lol.

It sounds like BellMTS is still having problems with their speeds. I switched to Westman this time last year and had zero problems since then.

It's been a couple of years since we've been with MTS but their 50 down / 2 up (at the time) was a joke coming from Westman. Went back to Westman and it's slowly been getting slower and slower. Their Network could use some upgrades as more and more people use it (guessing). Personally, I'm patiently waiting for RFnow to run their fibre down Park so I can get on their Network.(hint hint wink wink RFnow)

Just got rid of westman and got MTS. Best decision ever. Westman signal would drop every 5 minutes and when you stream everything it's very frustrating. Everyone has different options of course and situations

I seem to recall getting mail from them. Although I live in the city, is RFNow an option? I see eXplorenet advertising more too. Nice to see competition for the big 2, but are they not running on the same fibre optics?

Every weekend my BellMTS speeds are way down and remain inconsistent until late Sunday night. I have had problems for years. I’m on the lightening 50 plan for the price of the lightening 25, I threatened to leave, so they gave me this deal for a year. I do not notice any difference between the 25 and 50 plans.

Any cabled internet connection is going to share a cable with any neighbors that also have internet. I bet ya if you tried testing out your speeds at 3 AM in the morning you may see a difference. Doesn't matter if your with MTS or WCG. You DO NOT want to go with NetSet or some other wireless provider, as instead of a cable, everything is streamed wireless, which can be affected by weather, other wireless signals, and you may need to constantly have your radio re-adjusted.  
 
Fiber optics however is the way to go. Since your already paying 90/mnth, you may as well chip out the little bit extra for something that is going to 100% guaranteed dependable and amazing speeds.  
 
Interference from other wireless devices could be causing an issue was well,or maybe your router or modem that MTS provided is aged and needs replacement.  
 
Good luck with home support from the ISP's, just about as bad as trying to get support for cell phones!

Getting speeds of 6 to 8 mbps down. Ugh so annoying. It's only Thursday lol. Don't expect such crap service till Friday usually.

Bell/MTS sucks, as they always had.  
They may have bought another company, they may provide a new better service, but MTS usually has hidden costs and fees that I’ve disliked about that company, westman, I’ve got the bundle, I’m quite happy with it, it’s livingable, and manageable, no lags, or cut offs, no hidden fees, when I got a billing question they answer it and solve it very professionally.  
 
Thrive Go With Westman.