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Ok this may be more of a rant then anything but I'm wondering if others have wondered the same?....... So I wear eyeglasses but haven't bought for some time as my current ones were working for me until recently. I noticed that my ability to read clearly had changed. I already wear progressive lenses but my pres:cription has changed. So anywho, this is where this story starts. If you wear eyewear you are probably painfully aware of how much money they cost? So because I haven't gotten new ones in a awhile I decided that I should get pres:cription sunglasses as well. So I go shopping for eyewear which I hate almost as much as car shopping. I checked out a few different places and found a pair I loved. So when I was trying them on, they were "designer" with a higher piece point, I noticed a mark on the frames in the display case. I told the sales girl that I wanted new frames. She told me they would have to be ordered and may take a bit of extra time. I accepted this however my question to others is..... Are you aware that when you are trying one the billions of eye glasses that it takes to find the "just right" pair for you. You will in fact be getting those exact pair? You won't be getting a new pair made for you? Those "used" pair of frames that everybody else could be trying on are in fact the ones you take home? I was surprised when she said they would have to order me in a new pair of frames, like don't they anyways? Sorry, this may seem like a trivial thing and in the grand scheme of things it likely is, however, for a thousand bucks plus and that's what it cost me, wouldn't one expect to be getting new frames and not the try on ones in the store? And three weeks later I still don't have them. The sunglasses came in a week ago but the others who knows when they will appear. Would you be surprised by this too? Would you say anything to the store about this? I see why so many buy their eyewear on line. For a thousand bucks plus I expected better service than this from this "reputable" establishment.

I know of one eye wear store that sell the one's they have in stock also. They have to get rid of them and make room for new styles. I am ok with it, they are cleaned and the eye wear store I go to has great service and great after service, so it does not bother me.

I did know they sell you the pair you tried on. They never make any secret of that fact. Have you never noticed that they do not write down the frame number and then put that frame back on the shelf? No, they put the frame into a tray with your name and info and send it to whever it goes to have lenses put in.  
 
Sunglasses usually take longer to be ready.

Places like Walmart but can't say as I paid a lot of attention. And yes my sunglasses were ready before the clear vision ones. However, when you are paying for a designer brand, Prada, in this situation. Is it not fair to expect that you would be getting a new pair when you ordered them? I can't believe I paid a thousand bucks for the display model! I get that they have to change stock and all but I was under the impression that you got a new pair of frames when you ordered them.

I'm not sure I understand the concern. People buy clothing others have tried on, expensive furniture that's been sat on, appliances that are floor models, mattresses that have been tested and laid on, stuff that's been handled all the time. I'm not surprised that an eyewear store would be any different. If you don't want the display item, I would imagine it would take a lot longer.  
 
Hope you get them soon.

I also fail to see the issue here.  
By this same logic I should be outraged that I get the same vehicle I test-drove at the dealership and not a shiny new one out of the factory half-way across the country...

Does seem trivial. However, it never occurred to me that the frames on display were also the ones you take home? I figured at least that the designer ones with a big price tag would be made to order. I auggested I didn't want the ones with the frames marked up( paint was off the display ones) and I was surprised that they would be a special order. I wondered if others were aware of this? Me stupid I guess

ece2 said "Does seem trivial. However, it never occurred to me that the frames on display were also the ones you take home? I figured at least that the designer ones with a big price tag would be made to order. I auggested I didn't want the ones with the frames marked up( paint was off the display ones) and I was surprised that they would be a special order. I wondered if others were aware of this? Me stupid I guess "

The only time I have had to wait for frames to be ordered is when I selected mine from a designer show-those frames travel with the reps from town to town. Otherwise, yes, it is just like buying a car or clothes, others have tried them before, too. But, I am surprised that the optician didn't offer you the scratched frames at a discount.