Paid stats are a tricky one, I’ll admit. However, statutory holidays are days that the whole country/province celebrates and different than personal holidays. Many of these days, most things are closed. It’s days where people are celebrating holidays and taking time to rest. Most parents are okay paying for these days because they are getting paid and not working so they’re not inconvenienced. (Or at least one parent is home and being paid in some cases) They want to spend time with their children and want their providers to spend time with their families as well and take that time to rest and relax. In some cases, a provider might not even be able to open on a stat holiday because with their family home, they would be over their ratio. These days should all be outlined in their contract so parents know of these days far in advance. If they don’t agree with it, they don’t sign on with that provider
When a provider takes paid holidays, this is a larger inconvenience to their clients because the parent is working, paying their provider and paying a babysitter. It’s also usually unknown days and harder to plan for in advance until the provider picks her days off. This can for sure be a financial hit to the parent and some feel it’s unfair for the parents to pay for a providers time off and not the provider herself, with the money she is paid already. Most people don’t take holidays if they can’t afford it, not pass that expense on to someone else. Especially for self employed people.
If it’s in the contract before signing on, then obviously it shouldn’t be a problem. It’s when we change our contract that it becomes a concern for some parents and rightfully so as It’s not what they initially agreed too. This is why when I make a change to my own contract, I am always prepared for families to leave if they don’t agree to the changes. Thankfully I’ve never run into this issue but I always keep it in the back of my mind! It’s a risk we take when we alter the agreement between ourselves and our clients.
Every provider will operate a bit differently and do what works best for them...this is why it’s so important for parents to sign on with a provider that has policies that they agree too.
Going forward, if the OP decides to stay where she is at, I would be asking the provider if these are the only days she’ll be adding. Or will spring break roll around and she decides she wants a holiday but can’t afford it so will be closing with pay again? The provider isn’t likely to change her rule so it’s up to the OP to decide if they want to stay or go.
For providers, I would encourage considering increasing your program fee rather than adding paid days off as this seems to be more accepted amongst parents. (I mean, no one WANTS to pay for things we aren’t receiving right?) Then set that extra money aside for your holidays

Even a $1 increase per day per child will give you enough to cover a week off...$2 a day would allow 2 weeks off etc.