JM3030 said "Theres a request a call back option in the covid box. It might take a day or 2 but someone will call you back. You definitely can not apply through the cra if you e already applied for EI. One of the criteria that you would've declared in the cra application is that you didn't apply for EI. "
I actually did the call back option last week and they called me today.
The lady helped me with my Mar 28 report that was stuck in limbo and advised me how to answer the one question on future reports. She let me know to check my account in 24-48 hours as it should be processed for me by then (she stated there are many reps working to process the reports).
I should then be able to do my next report to be able to get the 2nd round of CERB.