Discussions

emails down

motomom
Joined: Feb 2010
Posts: 45

motomom
Joined: Feb 2010
Posts: 45

emails down
7/23/2015 at 10:56 AM

we have @goinet.ca emails, and they have not be receiving emails since monday jul 20. nothing on the website for support. you have to leave name and number for them to call back. so far, nothing. if they made a change, they should have trouble shooting tips on line, or be able to respond sooner. who can do business without email for a week. Any one have any solutions. or a suggested email provider that is better. this has been out twice in last few months.
coffeefan
Joined: Nov 2010
Posts: 2101

coffeefan
Joined: Nov 2010
Posts: 2101

...
7/23/2015 at 11:00 AM

Is that net set? If so they changed providers and you need to change your email. They sent out emails the week before stating how to change it all over.
Mrshub
Joined: May 2015
Posts: 72

Mrshub
Joined: May 2015
Posts: 72

We
7/23/2015 at 4:55 PM

Are having email problems as well, our says that we have no server or we are not connected to the internet. It is lets see it it works from one second to the next, we switched over with them and still have all these troubles and it is going to be like this into August. I set up a different email. But l know that doesn't help if you do business on your email acc. Good luck getting it sorted out.
K.S.
Joined: Feb 2010
Posts: 26

K.S.
Joined: Feb 2010
Posts: 26

internet chat with them
7/23/2015 at 6:16 PM

My email was also down & I was on the call back list.
I went onto their Netset website and started an internet chat with an agent. They fixed me up and I am good to go now on their new platform.
metou
Joined: Aug 2013
Posts: 26

metou
Joined: Aug 2013
Posts: 26

emails
7/23/2015 at 7:42 PM

my email has been messed up for almost a week, spent hours on the phone, it keeps re downloading thousands of old emails and they can't fix it, i have given up and am looking into many other options as they have lost me.
It_Needs_To_Be_Said
Joined: Jun 2014
Posts: 56

It_Needs_To_Be_Said
Joined: Jun 2014
Posts: 56

Yep
7/23/2015 at 8:28 PM

We have given up and are in the process of moving on as well. I am able to access the new system but hundreds of old long ago deleted emails kept coming back. Wife can get into the new system but has been unable to open and red emails for almost a week. Numerous calls with huge wait times and they have no idea how to fix the problems.
motomom
Joined: Feb 2010
Posts: 45

motomom
Joined: Feb 2010
Posts: 45

to love my girl
7/23/2015 at 9:19 PM

thanks for that notice. i had overlooked that email. i have set it up on my computer. now we will do other emails, and iphones. hope i dont get all the old emails that others are experiencing. it is unacceptable. I did not hear anyone brag about a great email service out there yet!
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Email
7/23/2015 at 9:40 PM

A lot of threads on this topic in a very short amount of time. It would be best if folks please contacted their provider's tech support regarding further questions on this particular issue. Thx!