Discussions

I have an upcoming trip booked with Air Canada.  
Since booking our flights in November, I have received multiple emails and texts from Air Canada about changes to our itinerary.  
 
With all the noise in the media about problems with the airline, I wanted to speak with someone (I know, crazy idea in this day and age!) who could confirm my flights. They are not taking phone calls, and I cannot figure out how to create an online account... if its even possible.  
 
My questions: is anyone else dealing with Air Canada right now? Are the problems about flight cancellations true? And how are people dealing with or contacting the airline?  
 
Thanks!

What do you mean they aren’t taking calls? I just talked to someone at air canada like 3 days ago. It’s an airline, they have to take calls! The # I called was 1-888-247-2262. If I found out Air Canada was no longer “taking calls”, I’d find another airline

That doesn't really make sense... did you call at a time where there was a high call volume and couldn't get onto the "call waiting" or "on hold" list? Sometimes if you call something like service Canada at a bus time they can't take your call because there are too many people on the line and you have to call back at a later time. Could that have been a possibility? It's really hard to believe that Air Canada isn't taking calls at all..

You may be on hold for hours but they will get to you. Be patient. I just called them also a few days ago, waited for two hours. Not ideal but that’s the way it goes

My sister booked an Air Canada flight to Shanghai and a cruise and excursions last August - booked on-line and the flight to Shanghai was scheduled for Feb 14 - of course none of that is happening now. Cruise ship company was easy to deal with and they will be getting a refund within a few weeks.  
 
My sister contacted Air Canada last week by e-mail to ask about refund for the flight - no response at all so she began calling their customer service - was on hold for 4 hours last Thursday - eventually needed to hang up and called back the next day and waited another 4 hours but did eventually speak to a customer rep who told her she would be refunded her money and apologized for taking so long to answer her call - according to the AC rep they have been overwhelmed with calls and e-mails for the past 10 days and the average wait time on phone is 4 - 5 hours and they are days behind in answering e-mails. Guess you need to be extremely patient - if you are only on hold for 2 hours then you got lucky.

Used Air Canada couple weeks back to go to Toronto. No problems at all. Are you sure you are not talking about Swoop?

I've read a few news posts that have confirmed my experience when calling customer support at Air Canada. They cannot take your call because of high call volumes, they cannot put you in a queue, they suggest contacting them online, and do not call unless your flight is within 24 hours. Sounds like, "not taking calls". I can't even be put on hold, and I can't sit on the phone for 4 hours during business hours.  
 
From what I'm hearing here, the best way to make contact is probably through email. Thanks for the comment!

Have you tried sending them a Facebook message? I usually have the best time getting ahold of companies that way. I haven't done it with air Canada but it's worked well for me with bell mts and Canada post for example.

Just download their app. You can plug in your reference number and it will tell all. Any changes etc