Discussions

For the Tivo users out there, have you had any issues with the guide on the main player not updating? I also noticed that I can no longer watch shows from the iPad. Though I’m on hold with support (I think? The lack of any background music or messages is confusing!), I was curious too see if this was more widespread.  
 
Basically, if Tivo is getting the axe and i have to schedule an upgrade.

I was on hold with tech support for over two hours this evening (was updated where I was in the queue) as the guide did not update to the new channel numbers. Was told that the update didn’t work on the TiVo receivers and they were working with TiVo techs and hoped to have it resolved on Wednesday. Seems like they didn’t properly test the update prior to release.

That is good to know, though mildly annoying (some of the recordings are to be mixed up). But it beats nothing.

Received a call back 4 hours later. They left a message stating an update would be pushed out by 130AM on Wednesday July 14th to correct the channel update issue. Let’s hope so!

I called this afternoon and it was 130 pm they were pushing out the upgrade not 130am from what I was told. They stated that it would be slow going but customers could contact the tech support line either tonite or tomorrow am if their guides had not updated on its own. Tech would be able to assist in manually updating the guide.  
Our guide does not have most updates yet. It’s frustrating not being able to record bc the channel listing is incorrect. #frustrating

I was told that I was #87 for a call back yesterday. No call ever came (yet). I logged into; Westman Communications Group - Customer support Portal - Article. I was able to follow the given directions and do the upgrade myself. As a technology challenged senior, if I can do it, anyone can do it. Note: it took a long time to upload.

I just did what you did and it worked perfect you saved me a ton of time sitting on hold

I tried twice and it didn’t work for me, very frustrating

What's the latest guess for updated guide? How much will rates go up for this supposed 'improvement'??

Nor, the instructions didn't work for us either. I spoke to WCG and they said to unplug the tivo for a minute and after plugging back in, proceed with the instructions and this worked for us.

My Tivo has now updated correctly. But now it reboots every time I try and stream anything on the iPad. Which is a new problem since I was able to watch a TV show last night.  
 
I wish I knew who was more to blame. Tivo, or WCG.