Joined: Mar 2009
Posts: 482
Okay people
3/23/2016 at 9:00 PM
it has been a VERY LONG time since I have thought about posting on this Forum. It seems that every time I call a spade a spade my posts get yanked. Oh yes I forgot, this is the world of today. You cannot say negetive thoughts or give your opinions on certain topics. Well I will save those for another day when I start some threads asking why this or that. Number 2 reason, to many people know who I am and I cannot go anywhere without someone commenting on "hey SHTRGUY, I read this or that on E-Brandon" Anyways lets get to the topic at hand.
I know a fair bit about MTS Internet. Nothing irritates me more than when people come on E-Brandon to try and trouble shoot there problems which should be dealt with by the appropriate people. I see there are a lot of MTS Internet specialists here..... LMAO
I highly doubt one reply was from someone who works on it except me. The platform is NOT as simple as you all think it is. There are many things to many to mention that can effect speeds.
I may hear about this post when I get back to work (even though this is on my OWN TIME while I watch Team Canada curl with a glass of bourbon)but since everyone wants to solve there problems here I will slowly try and give some light on basic trouble shooting and testing.
First of all, 25 meg or 50 meg VDSL/INET platforms are NOT guaranteed speeds. It is UP TO 25 and UP TO 50. You can say all you want about false advertising.
So basic speed testing 101. When a tech goes out on a service call speed related, speed tests are done with the techs LAPTOP. They have NO control of your personal devices or your habits on how you use them and what places you visit. So as long as they are seeing the approximate speeds to what is requested by the customer we have done our job. Now this test is to MTS's test server. You must remember that MTS technicians throughout the company do there best to ensure the best possible service to there customers within MTS's Network. Once you hop off of it (MTS Network) you must remember they have NO control of speeds. The techs also have other tools at there disposal to trouble shoot lines. They have meter's as well as programs on there Laptops to look at the line from the Central office right to the house and even the Modem and TV set top boxes. With this combination of tools they can see if there are issues with the copper phone line to the house, even the wiring inside of the house. These tools will show you things that would take too long to explain. Next time a tech is at your house if you ever call repair and REQUEST a tech come out ask to see. I would gladly show you, I showed a few this AM while trying to enjoy my coffee on my break. Not all problems are cut and dry. Trust me there is nothing worse than going there and it is NOT DEAD. The easiest thing to fix, a dead internet or dead TV service. When it is dead it is dead.
Back to trouble shooting.
First of all, make sure you have the power to your set top boxes unplugged. Then go to your modem and unplug it. You can then disconnect the coax off of the coax output on the modem and any ethernet cables plugged into the ethernet ports on the Modem. Just remember that when you plug the ethernets back in after, that you just plug into the YELLOW ports. The RED is NOT used in Brandon. It is just used in the fiber to the home communities. When you have done all these steps the next is to make sure any devices that are using the WIFI are TURNED OFF. This is IPAD's, cell phones, baby monitors, even wireless cameras that you have setup using the Internet or wifi. When you power up the Modem you want nothing to be stealing the 2.4 GHZ spectrum.
Okay know you can turn on your Modem and let it reboot. It will take a few minutes. The key lights are the Power, Broadband, and Service or Internet light depending on which Model of modem you have. When it has rebooted this is when it is great if you have a laptop and an extra ethernet cable. Plug the cable into a yellow port and into the ethernet port of your laptop. You should be able to surf the net after the laptop recognizes the network. You do not want to test using your wifi. So make sure it is turned off on your laptop. You want to test WIRED. Speeds on wifi are NOT guaranteed. I can get into that at a later time or if you ask me via message. Now you DO NOT have access to the MTS test server but I usually use the Shaw Server out of Winnipeg. To do the speedtest you want to use the OOKLA Speedtest site. That is what MTS techs use in this area. So if you Google Speedtest, make sure you grab the OOKLA site. When it opens up move your cursor east of Brandon to Winnipeg and grab the Shaw Server. Begin your test. You should be getting very close to the speed you are requesting. Now this is all dependent on how OLD or NEW your laptop maybe. Do this a few times. If all looks good, unplug the ethernet and connect to yopur wifi and do the test beside the modem. If good, move away and do again. As you move away from the modem it may slow down.
I have typed a lot so far. This is a start. Just remember the techs are concerned about speeds to WIRED connections. MTS sells the Internet, not wifi. wifi is a feature that is turned on at NO additional cost. Speeds on it are not guaranteed. Wifi is only as good as the devices being used, the construction of the building (electrical, metal)
I know I can spend hours on this but like I said this is a start.
If reasonable questions are asked you may get reasonable answers. There are a lot of complaints but how many of you that have complained here have had a teech out since you raised this concern? CALL 611......and request a tech. They will try and trouble shoot with you but you can request a tech.
You also need to be HONEST when asked questions. Do not assume that all are the same. Be straight with Tech support. MTS techs and tech support are not the internet police. They need all the constructive issues to help resolve the issues at hand.
Time to watch curling without spending time at the PC.
SHTRGUY OUT