Discussions

Has anyone had issues switching from Bell MTS to Bell mobility? I am now getting 2 cell bills for each company with same phone number. I tried chatting online and calling each company. And no one knows and keeps passing me back and forth. What a headache!

Same experience here with us today.

Such a headache! Back and forth each keeps telling to call the other , no one with an answer. Is there anyway to get rectified? I just want to cancel and switch to Telus or Rogers lol. But prob have to pay a fee or buy out unless a way around it?

Yes I am having the same issue. Getting bills from both and had no help on phone or virtual assistant. Seriously thinking it might be time to try a new provider as not under contract anymore.

Switch to Rogers. I had too. Rogers treats their customers like people, not waiting on hold numbers.  
I have BELLMTS Cable and Internet but I will never use their cell phone services again.

After many years with MTS we couldn’t take these same issues with lack of connectivity between the two. Ended up switching to Rogers. Our parents did the same after horrible customer service experiences related to the issues mentioned as well

Is there a way to get out of contract without having to pay out of contract/ pay in full for the device? Literally only have had for a month...

Read your contract it will tell you...

The customer service has been switched to overseas. This is exactly what Sears did by sending all of their ordering, etc to the Phillipeans. This way the company, essentially the CEO’s and shareholders would make more money by outsourcing. That did not work very well. This is exactly what MTS has done. When you call customer service ask them where they are located? You will be surprised as to what country the rep is located in. So you get a lot of back and forth because the service rep is simply reading to you from a written dialogue. So many of the MTS jobs have been outsourced to overseas to “save money”. More money for CEO’s and shareholders. I, too, have had the same complaint with customer service. You get nowhere.

I got switched over with no communication when I got a new contract in store and it was terrible trying to get it fixed and neither had access to each other’s info or billing. Eventually it got sorted after a few weeks and a couple very expensive bills. Still horrible service where we live.