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Today I was alerted by Transunion that something had changed on my credit report. Upon looking, I saw it was Bell MTS. 2 weeks ago I attended the Bell MTS store to register my new iphone and stop using my flip phone. No money changed hands, and no changes were needed to the account except now I am using my iphone. I spent the better part of an hour trying to call someone from Bell MTS to tell me why they were looking at my Credit Rating, and I spoke with 2 people in Philipines, who told me they couldn' t help me, but gave numbers to call, which put me in touch with Bell MTS employees who couldn't help me. I am in limbo. I would like an answer about this, as every time a credit report is checked, it also is lowered. There was no reason to do it. Does anyone know where a person gets an answer for such inquiries from Bell MTS? I have hit a deadend with them. If WCG handled cell phones, I would be signing up tomorrow. They are local, and can answer questions. Next time Bell MTS calls me to change my TV and internet over to them, I will give them another good reason why I would never do this! Grrrrr.  
 
Edited by Mooey, 2021-08-27 13:56:55

Similar thing happened to me. I have had MTS for years and the last upgrade they changed me to straight Bell. There was a credit check done without my knowledge and on my spouses it shows on your credit report like if you missed a payment or late etc. Also when they checked mine they created a whole new file on me with equifax so I had no credit score I had to call equifax and fill out a form and get my 2 files merged. It was such a mess and took forever. Not to mention when I first got bell they were sending me 2 bills one from Bell mts and one from Bell and neither party knew what was going on or how to fix it. Next time my contract is up I’m switching to another provider.

the contract? Nowhere on it does it say BellMTS. Since Bell bought MTS couple years ago all wireless is Bell

Since MTS was bought by Bell I couldn’t run away fast enough for my internet, TV, and phone, nothing but billing hassles.

It should have been explained to you, but also important to read the terms and conditio s of contracts/agreements!! (I know, no one does, and I never did until I started working at my job).  
 
As per the Bell Mobility Terms...  
 
4. Does Bell collect, use or disclose my credit information?  
 
Does Bell collect, use or disclose my credit information? If you are a Postpaid Customer, then by accepting this Agreement you consent to our conducting credit checks on you, and our use and collection of your credit and payment history from other Bell companies, credit reporting agencies or other credit grantors to assess your creditworthiness, update your information, activate your ordered services, or assist in collection efforts, all from time to time. You also consent to our disclosure of your credit and payment history with other Bell companies, to credit reporting agencies and credit grantors to assist with assessing your creditworthiness, and to collection agencies to assist with the collection of monies owed, all from time to time. Prepaid Services are available without a credit check.  
 
https://www.bell.ca/Bell_Mobility_Terms_of_service  
 
From what thay tells me, is that they can do credit checks anytime.  
 
I am not familiar with other companies and what they do, I have not dug into everyones terms and services (and for the ones I have and brought something up from it, the person I was speaking with disagreed with it anyways and said it wasnt true).

The question has been answered, but I'm curious... Did the OP come in with an iPhone that they already owned, or was it a new phone they got as a packaged deal with the plan?  
 
Because if it was a promotional phone (all bundled phones are, by definition, loss-leaders), it seems reasonable to me to do a credit check before letting you walk away with a $1000 piece of hardware (with the promise to pay via phone plan).

Thanks for the interesting replies to this. I don't have a contract, and when I looked up who was inquiring re my Credit Rating, it said Bell MTs. Also, it was my phone, and had nothing to do with any promotion. Even if this doesn't affect my credit score, which incidentally is very high, I don't appreciate this company looking into my Credit Score for no reason.  
 
Edited by Mooey, 2021-08-28 12:23:08

You must have a postpay plan then, even if not under contract (which makes sense if you own your phone). The citation above states they can do the check for postpay, and doesn't stipulate it needs to be under contact (although most postpay customers are).  
 
Prepay customers don't need credit checks as they are paying up front.

WCG runs credit checks as well. I recently switched from MTpromises to Westman internet, and Westman ran a credit check on me. It significantly dropped my credit rating for some reason.

The credit check dropped my credit score, 812 to 780

Our insurance company asked for signed permission to do a soft inquiry and said on the letter that a soft inquiry would reduce our credit score. We refused permission as we figured that our credit score was none of their business. We have struggled to build a credit score here anyway because of the ass about face way that it is calculated .