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So for about a year I have been struggling with this lemon of a phone (Galaxy S5). It fails every day in one way or another, but never consistently. Whenever I speak to MTS about this, they tell me to do a backup-reset-restore. Sometimes it works, sometimes it doesn't. Sometimes it makes it worse. And every time it doesn't fully restore (like my iPhone used to).  
 
Moral of the story, I can't get MTS to send it away for warranty replacement, because as far as they're concerned, they can't see anything wrong with it.  
 
As of tomorrow my 1-year warranty will expire. I don't want to be stuck with this lemon for another year, let alone have to pay a termination fee and buy a new phone in a few months when this thing gives up on life completely.  
 
Has anyone ever had this problem? Any advice?  
 
Edited by Ahvah, 2015-11-03 11:43:09

Have you tried calling Samsung about it? I would try there.

I don't know how Samsung works but could you try calling them and explaining the problem? Apple is awesome when it comes to customer support, so maybe Samsung has something similar?

With MTS I always ask to speak to a supervisor if you aren't happy with the answer. Go higher up, and don't take no for an answer.

With a phone from MTS several years ago. I would get the phone back from being "repaired, wit no difference before or after. MTS response when I wanted them to replace the phone was they are providing the service (cell service) and the phone didn't matter, even though I got it through them. I resolved this when my contract expired by switching to Rogers. MTS wouldn't help me.

try the MTS customer care number...I've had luck dealing with them. 1-204-225-5687 and explain your issues. Good luck.

Just so you know, that warranty is from the manufacturer and has nothing to do with MTS. They will not replace your phone, only facilitate sending it back to the manufacturer.

I called Technical Support, who obviously couldn't help me since there isn't a specific issue, but they sent me to Customer Loyalty. Then a lovely lady there gave me Samsung's number and also put "a note" in my account and suggested I go back to MTS and ask them to check the notes and they should be able to help me... I'm not sure what that means, but hopefully it's a step in the right direction.

I called Samsung. She said she couldn't help me unless I had the original receipt. Hopefully I can find it. *fingers crossed*

If you purchased from one of the MTS dealers in town, check with them. Most keep really good records and should be able to print you off the receipt, regardless of how long it's been.

Probably just got one of the few S5 phones that were lemons because my S5 has been amazing ever since I got mine and never thought about my previous iphone since. Sounds like bad luck on the phone you recieved. Good luck with getting it fixed though

If you can't get it fixed I hear you can just get a new plan and phone and not have to pay a termination fee to end the contract. Also, I tried calling Samsung about my S3 a couple years ago, the person who answered was absolutely useless, he kept saying his computer kept crashing so I just hung up and figured it out myself. (I had battery AND charger issues)

If you have a receipt, I find that Samsung is quite good about making things right for lots of products. I have a Samsung dishwasher that was giving me problems after 8 months and they fixed it under warranty. A full year later, and well out of warranty, Samsung replaced it with a brand new unit when the same problem as before came back. Can't beat customer service like that...