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MTS and Rogers tower sharing (false)

MTS and Rogers tower sharing (false)

NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

MTS and Rogers tower sharing (false)
5/27/2017 at 1:15 PM

Just an FYI, Bell will not be sharing towers now with Rogers. To the other discussion recently about the north hill issues, this is coming directly from Bell Support chat I was just on.
Admin note (5/28/17): Please see post below regarding statement from MTS that all arrangements remain in place
JessieJay
Joined: Mar 2016
Posts: 796

JessieJay
Joined: Mar 2016
Posts: 796

date?
5/27/2017 at 2:39 PM

Effective what date?
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Towers
5/27/2017 at 4:29 PM

I would consider this rumour unless from proper verifiable source but definitely something I'll be watching with interest in the future. Would assume that there would have to be some kind of fair notice or grandfathering period or all heck would break loose with the regulator/consumer advocacy groups/etc
NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

Fact
5/27/2017 at 4:39 PM

Talked to Bell support to see why we had no service at Ninette where we had service last year. They confirmed they were no longer sharing towers. Rogers customers had service, MTS could not send/receive phone calls or texts
JessieJay
Joined: Mar 2016
Posts: 796

JessieJay
Joined: Mar 2016
Posts: 796

map
5/27/2017 at 5:18 PM

I found a map showing the locations of all cell phone towers-Looks like Rogers has me covered. Thank goodness! Bell doesn't have many towers but the map also shows Telia and "other". The "other" has towers in almost the same location as almost all of the Rogers towers. I am thinking that "other" must be MTS but no longer labelled as such??
Trevor B

Joined: Apr 2005
Posts: 8881

Trevor B
Joined: Apr 2005
Posts: 8881

Domestic Roaming Agreements
5/27/2017 at 6:56 PM

The carriers have an agreement for a nation wide Domestic Roaming. So that should still mean Rogers customers will still use Bell/MTS towers and vice-versa.

http://mobilesyrup.com/2015/01/06/canadian-carriers-using-domestic-roaming-agreements-to-fill-in-coverage-gaps/

Maybe not the same as sharing towers.

Edited by Trevor B, 2017-05-27 19:00:30
Trevor B

Joined: Apr 2005
Posts: 8881

Trevor B
Joined: Apr 2005
Posts: 8881

Also
5/27/2017 at 7:06 PM

found this.

http://www.howardforums.com/showthread.php/1882896-Rogers-coverage-in-Manitoba-under-new-Bell-MTS-deal
NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

Bell employee
5/27/2017 at 10:02 PM

Would be nice if a Bell employee would confirm or deny this. What I heard was from the Mts/Bell support. Should be accurate
CL
Joined: Nov 2007
Posts: 2625

CL
Joined: Nov 2007
Posts: 2625

5/27/2017 at 10:31 PM

I don't have an official source but I was told that MTS and Rogers network sharing agreement was extended until 2030 near the beginning of this year.

If you're with MTS now and live in rural Manitoba, you could be one of the 140,000 people who will be transferred over to Telus.
A.G.
Joined: This month
Posts: 2106

A.G.
Joined: This month
Posts: 2106

.
5/27/2017 at 10:38 PM

I used to live in Ninette and MTS never had service there ... rogers did. Only thing I could do was text. And could only take a call if I had my cell on window sill and on speaker phone lol
NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

last summer
5/27/2017 at 10:40 PM

Last summer we had cell service, data etc. This year we can't even text or make a call. We have not moved sites
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Towers
5/27/2017 at 10:51 PM

Generally speaking my experience has been that when talking to cell phone support you can can often get one answer from one person and the opposite from the next person. This is a rumour without verifiable source. I.e. a link from one of the companies involved or a quote that can be attributed to a named individual in a position to comment on behalf of their company.
fwiw I'm with Rogers and have noticed no differe at all in functionality.
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Sharing agreement
5/28/2017 at 8:03 AM

FYI I have media inquiries in with both Bell MTS and Rogers so that I can clarify as much as possible about the terms of the network sharing agreement in place between the two. Again please consider the agreement in place unless there is information from one or both parties to the contrary.
As an aside, there's a thread on the same topic at the link below. Also just speculation without hard info but proof that as of now you can find just as much speculation that the agreement is in place for quite some time as ones that say it isnt. Hopefully I can get clarification from the horse's mouth:
https://www.reddit.com/r/Winnipeg/comments/604tl8/the_whole_rogersbell_mts_tower_sharing_agreement/
NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

Reddit
5/28/2017 at 8:56 AM

Reddit is still not verifiable proof. Talking to MTS contact center should be more verifiable
Trevor B

Joined: Apr 2005
Posts: 8881

Trevor B
Joined: Apr 2005
Posts: 8881

The
5/28/2017 at 9:08 AM

NOYB said "Reddit is still not verifiable proof. Talking to MTS contact center should be more verifiable "

only people who would really know aren't the call centre employees, but Bell/MTS and Rogers upper management. Doubt the call centre employees are told every management decision. So I wouldn't take them as more verifiable.

NOYB
Joined: May 2008
Posts: 611

NOYB

Joined: May 2008

Posts: 611

Thank you

5/28/2017 at 10:58 AM

Farmers Feed the World said "All due respect Trevor I will take the word of the technical repair guy. He isn't trying to sell me anything and he knows all the problems before anyone in the store or upper management. They are the first ones people call usually. "

Hey, how about someone call Rogers and or Bell and see what they say!!

Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Rogers/Bell MTS
5/28/2017 at 11:06 AM

NOYB said "Reddit is still not verifiable proof. Talking to MTS contact center should be more verifiable "

You saying you've talked to an unnamed person from an unnamed location with an unknown amount of knowledge of the inner contractual workings of the companies involved is not verifiable proof either. Without actual info from either company this discussion has nowhere else it can go but in circles and will be closed as unsubstantiated rumour. If and when there is a reply from someone going on the record from either company clarifying what the situation is or isn't the discussion may be opened for further chat. If in the mean time someone else has further details please dont hesitate to contact through the Contact/Support link at the bottom of any page in the site. thx
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

MTS Bell/Rogers agreement
5/28/2017 at 4:35 PM

Via Bell MTS media relations source who conferred with proper powers that be within the company, "[b]all arrangements remain in place[/b]".

Taking that into consideration, if a person above was having difficulty my recommendation would be to try contacting support again. If receiving an answer like they did please refer them to this discussion and this post. I will post if/when I hear back from Rogers' end but if Bell MTS is saying that all arrangements remain in place I'd start by expecting the same info from Rogers.
Trevor B

Joined: Apr 2005
Posts: 8881

Trevor B
Joined: Apr 2005
Posts: 8881

And
5/28/2017 at 6:17 PM

seeing how Rogers and MTS both sharing the cost for the LTE equipment. Bell just can't tell Rogers they can't share LTE equipment Rogers partially paid for.

'Under this LTE network sharing arrangement, MTS and Rogers will share
the costs of deploying and operating LTE technology in Manitoba. The
agreement further enables MTS customers to roam on Rogers wireless
network when travelling outside of Manitoba. '

http://about.rogers.com/cnwposts/rogers-to-bring-lte-to-manitoba-customers-through-extended-network-sharing-agreement-with-mts/
NOYB
Joined: May 2008
Posts: 611

NOYB
Joined: May 2008
Posts: 611

Changes
5/29/2017 at 7:08 PM

However We have to agree there have been changes to service. Many people have had issues.
CL
Joined: Nov 2007
Posts: 2625

CL
Joined: Nov 2007
Posts: 2625

5/29/2017 at 10:18 PM

NOYB said "However We have to agree there have been changes to service. Many people have had issues. "

on the MTS end, it had to do with network priority, when they moved to SIM cards, Rogers was the priority carrier (which is why you would see "E/GPRS" in middle of nowhere). Now the network priority is set to Bell. They did a software update on most phones and it buggered up iPhones - it was using Rogers E (2G) network instead of MTS LTE. The network mergers will need tweaking in coming weeks to make sure it's all 100%. Some of you will be Telus customers soon, and with that, you can negotiate your service plan more than ever, or you can contact CCTS and let them know you were forced to be part of a different provider when you were happy with MTS.

loeog
Joined: Mar 2009
Posts: 914

loeog

Joined: Mar 2009

Posts: 914

Interesting

5/29/2017 at 10:22 PM

CL said "

NOYB said "However We have to agree there have been changes to service. Many people have had issues. "

on the MTS end, it had to do with network priority, when they moved to SIM cards, Rogers was the priority carrier (which is why you would see "E/GPRS" in middle of nowhere). Now the network priority is set to Bell. They did a software update on most phones and it buggered up iPhones - it was using Rogers E (2G) network instead of MTS LTE. The network mergers will need tweaking in coming weeks to make sure it's all 100%. Some of you will be Telus customers soon, and with that, you can negotiate your service plan more than ever, or you can contact CCTS and let them know you were forced to be part of a different provider when you were happy with MTS. "

I haven''t seen any change.
What you say is interesting, do you have a source for the first part of your post?

Edited by loeog, 2017-05-29 22:25:50

Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Issues
5/29/2017 at 10:24 PM

NOYB said "However We have to agree there have been changes to service. Many people have had issues. "

Cell phone issues (or even tech provider issues in general) are a funny thing. All it takes are a few people running into technical problems to guess it's related to the same cause for something to seem like its something that it isn't necessarily. In the huge majority of cases the best thing to do is try calling tech support to see what can be said/done relating to one's particular issue. If you don't like the answer then call back and speak to another rep for another opinion.
JDRAMSEY
Joined: Sep 2016
Posts: 19

JDRAMSEY
Joined: Sep 2016
Posts: 19

Changes have come and it is very obvious.
5/30/2017 at 9:03 AM

Anyone who has traveled north out of the city would have to be trying really hard not to see the obvious changes customers are experiencing. I hit as low as Edge service while turning off #10 to #25 where I''''ve had consistent H-4G for 6 years straight. My wife works beside the bridge on 18th and it now takes 5+ tries to connect a phone call with her.

The really exciting part will be when all our cell phone bills go up right around when the snow falls backed by claims of infrastructure updates so to maintain service that still fails to compare to what we have all been used to for years now.

No taxes made from the sale, worse service for everyone and bills going up. Many people complained about these issues for months leading up while others turned a blind ear with an "oh well" attitude and where are we sitting right now as consumers? Used, abused and put away wet as usual. Can''t wait for the 15% Hydro hike in the next year too, who doesn''t like paying more for the same or less, so much fun!

Edited by JDRAMSEY, 2017-05-30 09:06:29
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Rogers
5/30/2017 at 1:02 PM

Pasting a statement below from Rogers.

--------------
"[i]There is no change. Our customers in Manitoba and elsewhere will continue to access our world-class network and enjoy the same high quality, reliable service they have come to expect.[/i]"

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This means that both Bell MTS and Rogers from the highest levels are saying no change to tower sharing. As that was the initially intended topic for this discussion, it will now be closed.