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Skip the Dishes - Thoughts?

Skip the Dishes - Thoughts?

Bassman
Joined: Apr 2015
Posts: 165

Bassman
Joined: Apr 2015
Posts: 165

Skip the Dishes - Thoughts?
2/20/2018 at 11:52 AM

So as somebody who just recently discovered Skip the Dishes the app has sort of got me curious what everybody else in Brandon thinks of the app.

It seems more expensive then just ordering directly from some of the restaurants in Brandon that offer there own delivery service even though they are also on Skip the Dishes.

Do restaurants lose any money when customers order through Skip the Dishes vs picking up the telephone and calling the restaurant directly?

Watching the little car track your order progress is nice if you're super busy and don't want to be constantly be watching for your order as the clock ticks down closer to delivery time.

Haven't had any bad orders yet (only used the app 3 times) and all orders were delivered on-time. The drivers didn't always seem to friendly but the food arrived and has always been hot so far.

Its a shame there aren't more Brandon restaurants on the app as it does seem like a convenient way to order food on busy days!

What is everybody else's thoughts on Skip the Dishes? Wonder why more restaurants aren't on there!
ReginaFlange
Joined: This month
Posts: 25

ReginaFlange
Joined: This month
Posts: 25

Better off calling
2/20/2018 at 12:24 PM

We’ve used it a few times , each time with a different restaurant, our orders each time have been wrong or something missed, (not really restaurant fault, more skips fault) &by the time we get our food it’s luke warm; overall I think it’s better off just phoning the restaurant, most offer delivery now anyway. Better for the restaurant owner too b/c no doubt they have to pay some kind of fee to be on the app. My 2 cents.
UpHere49
Joined: Mar 2008
Posts: 169

UpHere49
Joined: Mar 2008
Posts: 169

ok
2/20/2018 at 12:36 PM

Used it for Ken's a few weeks back. Worked great. Regarding whether you pay extra using this service. My guess is the restaurant pays the service a set commission on each sale, or a set amount per contract.

Either way, I can definitely see using it again.
MazeRunner
Joined: Dec 2016
Posts: 6

MazeRunner
Joined: Dec 2016
Posts: 6

Good so far.
2/20/2018 at 12:42 PM

I have had no problems with it so far. Food is always good just how I like it no mess ups with the orders. Any restaurant that does have its own couriers then I would just order directly from them. All of the ones that I have ordered skip the dishes from do not have their own couriers hence why I use skip the dishes. I mean you are basically paying to be lazy and not leave your house lol
Some_Guy
Joined: Jul 2011
Posts: 279

Some_Guy
Joined: Jul 2011
Posts: 279

Like it.
2/20/2018 at 1:05 PM

I’ve used it at least a dozen times. I have never had anything incorrect with my order, and the food has always been good, with no issues in temperature.

A few times, Skip has issued me a $7.00 credit due to what they considered a longer than normal wait time, but I have never found the wait unreasonable, so it is a nice bonus when they deem it so.

As far as pricing, some places seem to be a bit more on Skip, but not all. However, they lay out the total before you finalize your order, so you have the opportunity to not use the service if you think it is too expensive.

10/10 will continue using.
MrDobalina
Joined: Jun 2017
Posts: 259

MrDobalina
Joined: Jun 2017
Posts: 259

I'll never use the again either
2/20/2018 at 1:08 PM

I order from a certain restaurant regularly and pick up...usually place the order and leave in about 10 minutes, 5 minute drive and it's always ready to go. I figured I'd try out skip the dishes and just over an hour later we got our cold meal.

The clincher for me was the forced tip. Before we could process the order we had to select 10%, 15%, 20%. I always tip, I get the whole expectation but if you're going to force a tip just add it as a delivery charge or put it into the price. Something about HAVING to tip just burns me.
Melissa
Joined: This month
Posts: 53

Melissa
Joined: This month
Posts: 53

won’t use them again
2/20/2018 at 1:09 PM

Skip is good when they get it right. However, we had items missing and an order wrong and their customer service sucks! They kept saying all they could do was credit the delivery fee and tip - I wanted the one meal refunded it took over a month to resolve the issue. They blamed the restaurant, which yes it was their fault, but I bought the meal from skip not the restaurant so they are responsible to me as the customer to make it right. I won’t be using their service again!
thatredhairedgirl
Joined: Jun 2008
Posts: 196

thatredhairedgirl
Joined: Jun 2008
Posts: 196

SkipTheDishes
2/20/2018 at 1:16 PM

I have had great success with this app, placed about a half dozen orders to date.
Food has always arrived correct, hot, and within the expected time period.
I love that I can track where the driver is at any time!

As for the forced tip, you don't HAVE to use the suggested amounts (you can type in your own tip amount), and you actually don't HAVE to tip anything ($0.00 is accepted on the app). We have used this option when paying by card but tipping in cash.

kaylagurl21
Joined: Mar 2009
Posts: 536

kaylagurl21

Joined: Mar 2009

Posts: 536

Just thought you'd like to know

2/20/2018 at 3:01 PM

MrDobalina said "I order from a certain restaurant regularly and pick up...usually place the order and leave in about 10 minutes, 5 minute drive and it's always ready to go. I figured I'd try out skip the dishes and just over an hour later we got our cold meal.

The clincher for me was the forced tip. Before we could process the order we had to select 10%, 15%, 20%. I always tip, I get the whole expectation but if you're going to force a tip just add it as a delivery charge or put it into the price. Something about HAVING to tip just burns me. "

You don't have to pay a tip. I always click on the dollar amount and hit 0 and tip accordingly when my food arrives.

The drivers only make the delivery fee plus tip. With that they must pay for gas, car repairs, and regular maitnence.

Ordering through skip the dishes can most definitely cost more as there aren't any deals or coupons. I also noticed their delivery fee costs more then most restraunts.

For these reasons we never use skip. We tried it but all around I don't feel it's fair to their drivers or to us as customers.

hobbes
Joined: This month
Posts: 1622

hobbes
Joined: This month
Posts: 1622

...
2/20/2018 at 3:19 PM

I use skip more than I'd like to admit. I like that you can get delivery from places that normally don't deliver (such as A&W, Humpty's, Applebee's, Prairie Firehouse) & don't mind paying a premium for it! It really isnt much more than an average delivery place!

There are promos, but you need to look. Some places offer free delivery, Taco Time does Taco Tuesday deals, KFC has promos. But my fav is the referral program where you get $7 off your first order & the person who invited you gets a $7 credit as well!
Edited by admin, 2018-02-20 16:04:50. Reason: required edit
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Skip
2/20/2018 at 4:12 PM

Just to keep costs under control we've resisted the temptation to use it as often as you could, but this has become a pretty handy tool for us when in a pinch. Guessing we've used around a half dozen times and have had nothing but on-time (or earlier than forecasted) delivery and accurate orders.

I know that a lot of restaurants offer delivery on their own but theres a lot of value as a customer in having everything in one central spot and in being able to track progress through the app. I don't have the math but I get the sense that they might cost a little more to restaurants than is feasible for some establishments, which I can totally respect... but sometimes as a consumer you go with what's most convenient for you and there are times when ordering through this service is a no brainer for us. Thinking back on our orders, that's included birthdays, Christmas Eve, company visiting from out of town and a work day that was just a little more hectic than average!

The point re coupons that someone made above is a fair one. We're mindful of the fact that if you eat from restaurants too often you'll end up blowing the budget, and so try to hit a reasonable "per portion" amount more often than not when getting restaurant food. That usually involves coupons (can you say Kiwanis book?) and ordering direct from (or going into) the restaurant... which I would unscientifically say accounts for 4/5 of our restaurant business. But Skip has definitely changed our thought process for certain kinds of orders!
Amariyo
Joined: Mar 2011
Posts: 17

Amariyo
Joined: Mar 2011
Posts: 17

Skip
2/20/2018 at 7:36 PM

Ive used Skip a few times now. Almost always for TacoTime. So far they are 100% on both time and correctness of food. Oddly enough once or twice ive been credited back the money for the meal and delivery for no reason. When I track the driver on the app it shows the path they plan on taking and sometimes I really wonder what they are doing as they take such long paths or such odd paths. Typically once they get my food its a bee line straight to me, so no real big deal there. As for price I cant really complain since Taco Time doesnt offer delivery normally.

Tl;DR: Skip is as decent as using regular takeout, if not a little more expensive.
sammy
Joined: Sep 2010
Posts: 8749

sammy
Joined: Sep 2010
Posts: 8749

..
2/20/2018 at 8:38 PM

We use it more than I want to admit too lol

It’s so convenient....I can browse the menus online, compare prices, make adjustments if needed because I’m picky etc

The time is always accurate and we’ve never waited long. The drivers we’ve had were polite. We got a gift card once and had to deal with customer service...so quick and great to deal with! Have received 2 $7 credits because they said it took too long but it really didn’t so it was just a nice bonus.

I didn’t know you could choose the $0 tip. I usually just tip the 10%, which for us has been $3-$5 normally which is what we’d tip anyways.
1984FadedStar
Joined: May 2012
Posts: 817

1984FadedStar
Joined: May 2012
Posts: 817

skip
2/20/2018 at 8:39 PM

I’ve never had an issue with the delivery service. I have had an issue with the restaurant ordered from- but that’s not Skip’s fault. At all. They are already on time and courteous.

Ms.Daisy
Joined: This month
Posts: 256

Ms.Daisy

Joined: This month

Posts: 256

Confused

2/20/2018 at 11:12 PM

ReginaFlange said "We’ve used it a few times , each time with a different restaurant, our orders each time have been wrong or something missed, (not really restaurant fault, more skips fault) &by the time we get our food it’s luke warm; overall I think it’s better off just phoning the restaurant, most offer delivery now anyway. Better for the restaurant owner too b/c no doubt they have to pay some kind of fee to be on the app. My 2 cents. "

I'm confused how it is Skips fault your order is wrong or missing items? They have nothing to do with it. You place or order, the restaurant confirms and makes it and someone from Skip delivers what ever the restaurant made you. They don't open and verify your order they just show up, pick up and deliver what the restaurant made.

And for the tipping as already said you can put any amount you want or they have made it easier for you to pick 10, 15 or 20%.

The drivers have always been good for me. A few of the restaurants have been crap but that has nothing to do with Skip. Just wish there was more selection as the restaurants that are on there, most are just average to crap.

Edited by Ms.Daisy, 2018-02-20 23:13:26

Simonwalcal
Joined: Mar 2012
Posts: 839

Simonwalcal
Joined: Mar 2012
Posts: 839

. . .
2/21/2018 at 2:01 AM

I like it. Used it once to order pizza and will likely use it again to order something else down the road. Very handy.

I was surprised to see that it is based just up the road in Winnipeg.

ReginaFlange
Joined: This month
Posts: 25

ReginaFlange

Joined: This month

Posts: 25

well

2/21/2018 at 2:33 PM

Ms.Daisy said "

ReginaFlange said "We’ve used it a few times , each time with a different restaurant, our orders each time have been wrong or something missed, (not really restaurant fault, more skips fault) &by the time we get our food it’s luke warm; overall I think it’s better off just phoning the restaurant, most offer delivery now anyway. Better for the restaurant owner too b/c no doubt they have to pay some kind of fee to be on the app. My 2 cents. "

I'm confused how it is Skips fault your order is wrong or missing items? They have nothing to do with it. You place or order, the restaurant confirms and makes it and someone from Skip delivers what ever the restaurant made you. They don't open and verify your order they just show up, pick up and deliver what the restaurant made.

And for the tipping as already said you can put any amount you want or they have made it easier for you to pick 10, 15 or 20%.

The drivers have always been good for me. A few of the restaurants have been crap but that has nothing to do with Skip. Just wish there was more selection as the restaurants that are on there, most are just average to crap.

Edited by Ms.Daisy, 2018-02-20 23:13:26"

that's great ppl have had good experiences, I just have not. No big deal.

sammy
Joined: Sep 2010
Posts: 8749

sammy
Joined: Sep 2010
Posts: 8749

skip
2/21/2018 at 6:31 PM

Can you explain how it was skips fault and not the restaurants?

Did you contact skip? I have found their customer service to be really good!

I may or may not have an order on the way right now.....hehe
Melissa
Joined: This month
Posts: 53

Melissa
Joined: This month
Posts: 53

skip’s fault
2/21/2018 at 6:38 PM

When an order is wrong, yes it is the restaurant’s fault, however I think it should up to Skip to deal with the problem. We are purchasing the order from Skip (we pay skip, not the restaurant), therefore it’s Skip’s responsibility to make sure the customer is happy, then Skip can contact the restaurant themselves for the restaurant to make Skip happy (I am Skip’s customer and Skip is the restaurant’s customer is how I see it)
ReginaFlange
Joined: This month
Posts: 25

ReginaFlange
Joined: This month
Posts: 25

Tried both
2/21/2018 at 6:50 PM

A couple restaurants we’ve ordered from , both through skip and over the phone, both experiences were better when ordering directly from the restaurant. We also haven’t had great experience with Skip’s customer service. It’s a good idea, just maybe some wrinkles need to get ironed out. Nothing worth fighting over.
Adam

Joined: Mar 2005
Posts: 15663

Adam
Joined: Mar 2005
Posts: 15663

Skip
3/5/2018 at 9:11 AM

Would be curious if they see any kind of meaningful uptick in orders on days like this?
Bassman
Joined: Apr 2015
Posts: 165

Bassman
Joined: Apr 2015
Posts: 165

Most likely
3/5/2018 at 9:18 AM

Adam said "Would be curious if they see any kind of meaningful uptick in orders on days like this? "

As soon as I dug out my vehicle this morning I said today is gonna be a Skip the Dishes day!
person24
Joined: Dec 2009
Posts: 13

person24
Joined: Dec 2009
Posts: 13

Skip percentage
3/8/2018 at 10:22 PM

Skip the Dishes charges a restaurant anywhere from 20 - 30% of each order. If a restaurant offers their own delivery service I always order directly from the restaurant.
Jm69
Joined: Jun 2017
Posts: 59

Jm69
Joined: Jun 2017
Posts: 59

Extra money?
3/9/2018 at 10:03 AM

Anyone who works with skip the dishes, are you satisfied with what you earn?
MrDobalina
Joined: Jun 2017
Posts: 259

MrDobalina
Joined: Jun 2017
Posts: 259

I'd be interested to hear from Skip drivers
3/9/2018 at 12:47 PM

Jm69 said "Anyone who works with skip the dishes, are you satisfied with what you earn? "

I've looked at doing something like this before and could never figure out how you'd make any real money...I get how a Pizza Hut driver or Dominoes etc does it...but the whole "Sit around and we'll call you when something comes up" model is super tough to make money at. Also the "Drive here, pick up, deliver there" model is very hard to make money with as well...at least at $4 or $5