Discussions

I got a gift from my husband for Xmas, and yes I have opened it and used it once. Today we noticed in the Cdn Tire flyer the item is on sale for $75 less then when he purchased it 2 weeks ago. I know Best Buy will honor any sale price within 30 days, Will Cdn Tire? - Thanks

Best bet is to contact the store directly. Ever since the new owner came in many things have changed and not for the consumer. I had the same thing happen and they made me bring the item fully boxed back to the store including all accessories to go with it. Was a pain in the butt but the return was worth the price.

When we just accepted the fact that it was on sale a few weeks back and grinned and bared it. I wish I could go to a store and say , hey those pork chops were on sale two weeks ago, the butcher would laugh in my face. Not trying to start a argument , just making a point

They will but are super fussy. I am out of town and had to kick up quite a fuss because their online flyer date was different from what the manager said their in store sales date was. I ended up settling for a Canadian Tire gift card for $200 which was a great compromise!

Pasquale said "When we just accepted the fact that it was on sale a few weeks back and grinned and bared it. I wish I could go to a store and say , hey those pork chops were on sale two weeks ago, the butcher would laugh in my face. Not trying to start a argument , just making a point "

I think the only reason it's become such a "thing" is the crazy amount of competition. Margins are pretty thin on some items...in the case of Best Buy almost everything they sell has razor margins so they'd rather make the sale today and rebate you the difference after the sale. They get rebates back from the manufacturer anyway during most promotions (Why a samsung dishwasher is on sale everywhere at the same time for the exact same price) so matching the sale price after you've purchased it doesn't really cost them anything.

Simple solution..  
 
Buy the item today for $75 less.  
 
Return that item unopened, using tbe old receipt (that shows $75 more)  
 
Problem solved.  
 
Good day.

Khakz said "Simple solution..     Buy the item today for $75 less.     Return that item unopened, using tbe old receipt (that shows $75 more)     Problem solved.     Good day. "

Done this more times than I can count...  
 
No hassle....  
quick and easy....

I think it is two weeks with receipt. I think after that you may have a issue. The local ctc follows corp policies to the letter.

Pasquale said "When we just accepted the fact that it was on sale a few weeks back and grinned and bared it. I wish I could go to a store and say , hey those pork chops were on sale two weeks ago, the butcher would laugh in my face. Not trying to start a argument , just making a point "

We are not talking about a couple bucks difference like on the pork chops. Like the OP said, couple days later $75 dollars. You can buy a lot more stuff with that extra money. CT used to be real good with previous owners. I could get up to a month on price differences. Now I only would ask on large ticket items with large sale prices. I don't go in asking if a 5 dollar spatula was or is going on sale. But if a power tool say 400 bucks was 50% off 3 weeks ago and they had it in stock at the time of sale 99% of the time I would get the sale price. Because of their so called new policies I shop much less there. It all adds up to many thousands over the year for work stuff.

Fishing guy, you have an issue with the new owners more than the store policy. When you say they MADE you bring it back in the original box and all the accessories too, are you feeling that’s unreasonable?. They have always been fair to myself and my family, without ever asking something that’s unreasonable, I guess it might sound like I am favouring the new owners. But back to the op post, give the store a call and I am sure they will help you. Happy new year everyone.

I had this happen to me too. On the website it says they will refund you with the receipt if it goes on sale within a certain amount of days. When I went there they said that it was up to the managers discretion and I had to bring in the item and then they would refund me. Seems kind of silly but oh well I brought in the item to “return” and then bought it again for the sale price.

I think it is two weeks with receipt. I think after that you may have a issue. The local ctc follows corp policies to the letter.

I had nothing but hassles with their new owner too.  
 
Do not expect ever to receive anything for their "price guarantee", there are more rules and reasons why they do not honor anything.

Pasquale said "Fishing guy, you have an issue with the new owners more than the store policy. When you say they MADE you bring it back in the original box and all the accessories too, are you feeling that’s unreasonable?. They have always been fair to myself and my family, without ever asking something that’s unreasonable, I guess it might sound like I am favouring the new owners. But back to the op post, give the store a call and I am sure they will help you. Happy new year everyone. "

Looks like I am not the only one that has had to bring back the product. Yes they MADE me bring it back if I wanted the lower price, not just the receipt was good enough. I guess with the old owners I was spoiled. I was always able to get discounts and nothing was ever unreasonable. Like I said I could go in and want to buy something for say 1 grand. I ask last sale price and if it was within a month I could get the price as long as it was in stock at the time, plus they would give it to me if the computer was showing an upcoming sale price. Now when I try that I am told they can no longer look up old pricing, nor give me old sale pricing even if I wanted to walk out of the store right now with the item.  
I am pretty sure if the old owners could operate as they did and made money the same could have been done with the new. All you can do is ask right? If I am told no and other certain stores stock the particular item I have gotten it through them instead not a biggie. When I am told that I can't even get last weeks sale price I guess I am just a $$ sign to them.

I've bought items that have come on sale shortly after, and been refunded the difference.  
 
This was at a CT, but in Winnipeg.

Curious to know what happened?  
 
I’ve done this with Walmart, no hassle! It’s 30 days there and you just bring in the receipt, not the item. I did this recently with a Xmas gift that I had wrapped under the tree lol. It was only $15 difference so I would definitely do it for $75

Pasquale said "When we just accepted the fact that it was on sale a few weeks back and grinned and bared it. I wish I could go to a store and say , hey those pork chops were on sale two weeks ago, the butcher would laugh in my face. Not trying to start a argument , just making a point "

The terms and conditions of the sale is that Canadian Tire has a POSTED 90 day return policy. It is a written policy, clearly stating the terms. When you agree to purchase something, those ARE YOUR RIGHTS. If you just bought it and the price came down, you are well within your right to exercise a refund of the difference.  
 
Can't quite understand how some people try to make arguments about pork chops being on sale at the grocery store, and comparing that to something that is completely different. To Pasquale, the situation is like buying tickets to a hockey game and your team not winning, then demanding a refund of your costs. Pork chops have nothing to do with a customer's right to return an item within a 90 day written policy guideline. Some people just never seem to "get it".

Other comments that always baffle me are the one's that seem to suggest "razor thin margins". What kind of comment is this? Clearly, the margins are quite padded, with everything being made in China, overpriced compared to our neighbours in the US, and another very profitable Canadian store. Razor thin, eh? That's why when you look at their flyer, they typically sale merchandise for 50% - 80% off the "regular" price. The real profits are made when customer's buy merchandise at the regular price, marked up twice what it should otherwise be. Typically Canadian.

The other thing that I always find sketchy about Canadian Tire, is that anytime I have ever made a return, the paper that they get you to sign on th return always has the wrong price. It''s always an extremely low number that does not reflect the price of the transaction. It does not make much sense and makes me wonder if there is something going on there from a taxation perspective or if it has to do with corporate office. I have often questioned the front staff on this during prior returns, but none seem capable of giving me a response that I am ever really satisfied with.  
 
Edited by JoeSixpack, 2018-01-01 20:23:19

JoeSixpack said "    Pasquale said "When we just accepted the fact that it was on sale a few weeks back and grinned and bared it. I wish I could go to a store and say , hey those pork chops were on sale two weeks ago, the butcher would laugh in my face. Not trying to start a argument , just making a point " The terms and conditions of the sale is that Canadian Tire has a POSTED 90 day return policy. It is a written policy, clearly stating the terms. When you agree to purchase something, those ARE YOUR RIGHTS. If you just bought it and the price came down, you are well within your right to exercise a refund of the difference.     Can't quite understand how some people try to make arguments about pork chops being on sale at the grocery store, and comparing that to something that is completely different. To Pasquale, the situation is like buying tickets to a hockey game and your team not winning, then demanding a refund of your costs. Pork chops have nothing to do with a customer's right to return an item within a 90 day written policy guideline. Some people just never seem to "get it". "

That 90 days has squat to do with a refund re sale prices. You can return complete unused and in the original package.  
 
So if you bought a lawnmower and never opened the box,you can return it within 90 days and get a refund. In theory you could then buy it back at the sale price if it the one on sale. So that is a round a bout 90 day price guarantee with a lot of work.  
 
Try that once it is opened and used and you are out of luck with the exception of that possible 2 week period.  
 
The bottom line is with that 90 day return unless it is possible for the store to resale with out discounting etc you are stuck with it unless there is a warranty issue.  
 
Also as I noticed with this store the 90 days has not been honoured on seasonal items like Christmas decorations in the past. They use in door signs so they do not get stuck with seasonal returns that date themselves or sit until next season which can be near a year.

I think a store has the right to determine their pricing and when and for how long a sale price is valid. I would go so far as to say that if Store A decides that a particular item is on sale from Monday to Saturday of a particular week with no extensions, that is okay.  
 
We accept this from other businesses. Imagine filling up your vehicle and then saying that you want last week's lower gas price. Or negotiating a loan at the bank and then saying that you want last month's interest rate.  
 
We would justifiably be upset if an item was advertised at $100, and then were charged $125 at the till. We would want the advertised price. When the sale is over, and the price is advertised as $125, why would we expect to get it for $100 ?

https://priceadjust.ca/merchants/canadian-tire-price-adjustment-policy/

Sale is over. Yep,certainly by law a company does not have to. Unless it is policy. In the old days when people lived in what we called perimeter city. Yep the excuse was we live 100 miles out and could not get in etc. I think it must have been the third largest city in Manitoba judging by the sheer number of requests to give them the sale price one or three weeks later.  
 
To be fair flyer coverage was terrible back then . Still 6 days was more than enough to get in. Now it is 7  
 
The biggest thing is stock. Did we have enough of the stock left we bought at the sale price.  
 
 
our cost. It is no different than a person bringing back a item to get the sale price. We give him full retail credit and resale it to him at the sale price. All of our sale stock is gone and the unit he wants a deal on we bought at our higher pre sale cost. In effect we could be again selling it to them for less than we paid.  
 
 
 
 
Part of retail I guess but sticking to sale dates is wise. After unless there is a policy it is at the stores discretion.  
 
 
Keep it simple.

I've been checking up on this thread with interest. I feel it can go both ways - it's nice that a retailer offers this service, but people can and do abuse it.  
 
I remember growing up, my mom would scour the flyers and when kids' clothes were on sale at Zellers she would go the day BEFORE the sale, buy what she wanted before it got picked over, and then go back during the sale and get it adjusted.  
 
(My dad also claims that Sears ultimately changed their returns policy due to her, but that's another thread.)

I don't agree with the fact that a customer somehow is not entitled to the lowest price that is available during select days. Most retail stores, as a part of being a COMPETITIVE store, need and choose to do this in order to remain competitive. In fact, many stores have policies that say that if a competitor has a lower price within a specified period - say 30, 60 or 90 days - then the customer can come in for a price adjustment on the better price. In fact, many even match the price and offer an additional 10%. It's called competition, folks. Sure there is an argument on certain items like groceries, etc. but even Canadian Tire corporate policy agrees to offer the price adjustment within 90 days, EXPLICITLY because they don't want a return on "opened" merchandise. And that's fair and it a smart policy.  
 
https://priceadjust.ca/merchants/canadian-tire-price-adjustment-policy/  
 
But here is another point. When merchants AGREE to offer credit card as a payment method (VISA, Mastercard) then they should also be held to the terms and conditions of providing that payment method. Customers often obtain these credit cards, BECAUSE THEY OFFER CONSUMER PROTECTIONS, including the ability to return items within a 60 day period, regardless of reason. So ya, companies need to be competitive, and in order to compete they need to understand that the sale is often not complete when the item goes through the till. Companies have an obligation to allow consumers to make decisions that allow them to negotiate the best market price, and often this happens after the point of sale, or to return unwanted items for other reasons.  
 
It looks like many of the opinions here are from people who actually own businesses and feel "cheated" with customers wanting to exercise their right to the lowest market price. And while I get that, you can't always have your cake, and eat it too.

Doug said "    JoeSixpack said "    Pasquale said "When we just accepted the fact that it was on sale a few weeks back and grinned and bared it. I wish I could go to a store and say , hey those pork chops were on sale two weeks ago, the butcher would laugh in my face. Not trying to start a argument , just making a point " The terms and conditions of the sale is that Canadian Tire has a POSTED 90 day return policy. It is a written policy, clearly stating the terms. When you agree to purchase something, those ARE YOUR RIGHTS. If you just bought it and the price came down, you are well within your right to exercise a refund of the difference.     Can't quite understand how some people try to make arguments about pork chops being on sale at the grocery store, and comparing that to something that is completely different. To Pasquale, the situation is like buying tickets to a hockey game and your team not winning, then demanding a refund of your costs. Pork chops have nothing to do with a customer's right to return an item within a 90 day written policy guideline. Some people just never seem to "get it". " That 90 days has squat to do with a refund re sale prices. You can return complete unused and in the original package.     So if you bought a lawnmower and never opened the box,you can return it within 90 days and get a refund. In theory you could then buy it back at the sale price if it the one on sale. So that is a round a bout 90 day price guarantee with a lot of work.     Try that once it is opened and used and you are out of luck with the exception of that possible 2 week period.     The bottom line is with that 90 day return unless it is possible for the store to resale with out discounting etc you are stuck with it unless there is a warranty issue.     Also as I noticed with this store the 90 days has not been honoured on seasonal items like Christmas decorations in the past. They use in door signs so they do not get stuck with seasonal returns that date themselves or sit until next season which can be near a year. "

Doug, you clearly don't understand the policy. It is explicit and written, and states the following clearly on their website:  
 
Pro Tip: Canadian Tire’s return policy allows you to return items up to 90 days after purchase. Knowing this, some stores may allow you to do a price adjustment up to 90 days to avoid the hassle of returning and re-buying the item, but this will be at the store manager’s discretion.  
 
https://priceadjust.ca/merchants/canadian-tire-price-adjustment-policy/

I will check that. Must be a update. I do know that some stores do not follow corp Policy. The Dealer owns the shelfs and the stock.  
 
When a dealer does not follow corp Policy it is his or her choice but they will catch corp Flak.  
 
Take the xmas decoration example. Last year signage stated no decorations would be returned after xmas. That probably was against policy. They had signage so they may have got off.  
 
It used to be the store ignored the 90 day and returned the item as long as they carried it still. No receipt the customer received instore credit at the last sale price. Now it his tight.  
 
 
 
I see the site (CTC) says 14 day price adjustment. The 90 days again is new (not used) in the package. Try returning a used toilet or razer or lawnmower just to get your money back so you can buy one on sale! Mayne that is why some stores want to see the item. If it is used no adjustment after the 14 day mark. New in box a adjustment would be made? I would just trust the customer. If that customer does it frequently then maybe it would be time to see the item.  
 
 
Like you say it up to a manager on all calls. Not though on the 14 days. Makes sense not to call a manager up for a 14 day price adjustment. After the 14 if it is returnable as in resalable of course the manager should look at a price adjustment. If it not returnable it is a judgement call but not policy.  
 
 
I do miss the old wishy washy policies of the old store.  
 
Edited by Doug, 2018-01-02 17:05:51

Most are franchises. The "manager" may often be the actual local owner. Every penny is their penny. Corp policy does not mean a lot to them.

Priceadjust.ca is NOT Canadian Tire's website.  
 
Can you send an ACTUAL LINK to an ACTUAL, LEGITIMATE Canadian Tire website? I looked on their website and did not see a 90 day price adjust anywhere, only a statement that says they will honor a lower price adjuatment on the following week's ad

http://www.canadiantire.ca/en/customer-service/returns.html