Discussions

Do any other Brentwood residents have very poor Internet service with MTS? We pay for the Fibe 25 at $75.95 month and when I use the Speedtest.net it doesn't make it to 25 very often. I don't know what it is called but when watching netflix or Youtube it pauses and then starts again. Any other residents have issues in this park with MTS?

Poor area for MTS connections. Mentioned this to Bell Mts person at the store. Pay full amount for full service, and get only a portion of the service. Cell service skips in and out, internet hit and miss. What can be done? Providers don't care.

it just depends on where in the park you live. There are a LOT of old phone lines in that place that are quite literally crumbling.  
 
Honestly doubt they will replace a few copper lines with fiber out in full force. They will have to wait until "X" number of customers actually cannot get service due to the old copper lines then will have to invest money into the park and bring fiber into that area.  
 
Best guess is a few years to be perfectly honest but who knows, thats just my thought on it.

Suckie said "it just depends on where in the park you live. There are a LOT of old phone lines in that place that are quite literally crumbling.     Honestly doubt they will replace a few copper lines with fiber out in full force. They will have to wait until "X" number of customers actually cannot get service due to the old copper lines then will have to invest money into the park and bring fiber into that area.     Best guess is a few years to be perfectly honest but who knows, thats just my thought on it. "

depends where you are in the park! a lot of that park has the old lines in it. very few actually have the fiber optic lines - which is required for the high speed or Fibe25 package!!  
but of course they wont tell you that when u sign up, cuz they want your money

have you called for a repair tech to check things out, Holden_Caulfield, fibre is not required to have Fibe25 service

my22cents said "have you called for a repair tech to check things out, Holden_Caulfield, fibre is not required to have Fibe25 service "

its not required for it!!  
 
However....for it to work to its optimum having an actual high speed fiber optic line would ensure that.  
 
You can high speed internet off the old original 4 or 8 wire phone line. Will it work the same??? definitely not

25 meg is 25 meg it doesn't madder if it is copper, coax, fibre, or over the air if it works properly its 25 meg

Lead to repairs, unrepairable cables get replaced. It all starts with a phone call to customer service. Had the same issue in my neighbourhood with WCG. One phone call led to a service call which led to an afternoon of troubleshooting in the neighbouhood. Ended up finding out that an underground cable was damaged by a fence post years ago and was slowly causing issues with quality of the signal. Cable was replaced and since then service has been 100% better.

You dont seem to understand how telecom works...  
 
MTS does up to 10,25,50mbps on copper phone lines.  
 
Fiber does 10, 25, 50, 300, 1gbps.  
 
The first 3 plans, are exactly the same regardless of what type of network is feeding it. The wifi is probably the bigger issue and reason you dont get your speeds.  
 
To which I say buy a high end router if its such an issue as most people do who want close to full speeds on wifi.  
 
Copper vs fiber is not important up to 50mbps. Its literally all the same in terms of speeds and service.

I don't understand the telecom industry. You said to buy a high end router to improve WiFi. What is the cost of one and where do I put it? Doesn't MTS supply the router?

Bell MTS provides a modem to convert the signal to the usable internet and TV signals. No company guarantees good wifi, they provide basic wifi.  
 
If you have WiFi issues and want a better router look at best buy or staples. Wireless AC is the current best standard for WiFi but wireless N is still the standard for the majority of WiFi devices.  
 
Price depends on how great of coverage you demand. They can range from 100-600. Looking at the box will provide a rough Sq footage coverage.

Thanks for the info, I will give it a shot.

https://www.manualslib.com/manual/621646/Pace-5168n.html  
 
One thing is with wifi on the router it comes set at something like 50% strength. I had them crank it to 10 and seemed to get a more stable strength through the house.

Suckie said "Bell MTS provides a modem to convert the signal to the usable internet and TV signals. No company guarantees good wifi, they provide basic wifi.     If you have WiFi issues and want a better router look at best buy or staples. Wireless AC is the current best standard for WiFi but wireless N is still the standard for the majority of WiFi devices.     Price depends on how great of coverage you demand. They can range from 100-600. Looking at the box will provide a rough Sq footage coverage. "

We suffer from poor wifi as well. What "high end" router do you suggest and is it somewhat easy to install? I have contacted MTS and they told me I can not use my own router and that it is built in to their modem. I explained my problem and all they ever want to do is have me bring in my modem and swap it. Which is annoying and personally not the problem. If there is a way around this I would gladly do it.

Ms.Daisy said "    Suckie said "Bell MTS provides a modem to convert the signal to the usable internet and TV signals. No company guarantees good wifi, they provide basic wifi.     If you have WiFi issues and want a better router look at best buy or staples. Wireless AC is the current best standard for WiFi but wireless N is still the standard for the majority of WiFi devices.     Price depends on how great of coverage you demand. They can range from 100-600. Looking at the box will provide a rough Sq footage coverage. " We suffer from poor wifi as well. What "high end" router do you suggest and is it somewhat easy to install? I have contacted MTS and they told me I can not use my own router and that it is built in to their modem. I explained my problem and all they ever want to do is have me bring in my modem and swap it. Which is annoying and personally not the problem. If there is a way around this I would gladly do it. "

They want you to use their provided gear but to be honest the provided gear from MTS or westman is crap at best. Unless you're in a small apartment and the wifi signal is enough.  
 
In most houses/trailers the provided modem with wifi isnt gonna be enough. Each ISP will say dont use aftermarket, thats because they will not support that piece of equipment as they didnt provide it.  
 
There is a correct way and a not so correct way to setup a router outside of the MTS modem. Its easy enough to do once inside the router and instructions can be found online quite simply.

I live in Brentwood and mine works perfectly fine

Fishin Guy said "https://www.manualslib.com/manual/621646/Pace-5168n.html     One thing is with wifi on the router it comes set at something like 50% strength. I had them crank it to 10 and seemed to get a more stable strength through the house. "

Well I logged into the router and noticed the Power setting was set at 6 so I changed it to 10. See if that will improve anything. Thanks for this tip Fishin Guy!

How did you log into the router? Was it the MTS router?

Loves Music said "How did you log into the router? Was it the MTS router? "

On the Bell MTS modem is a sticker with the wifi password and MAC address's etc. On that stick i believe on the left side of the Arris 5168 is a web page you type into your browser to login to the device. You should be able to just type this into any browser page :  
 
192.168.100.254

Before anyone shells out for high-end anything, it might be an idea to check a few things first. Make sure that the issue is indeed what you think it is.  
 
The first thing that comes to mind is wifi interference. I''''ve learned that 2.4ghz can be a pain because of its unlicensed nature. Not only are there more wifi networks than ever before, but interference from outside (sometimes unlikely) sources is also possible. I''''ve had to make adjustments to compensate for a microwave oven and Bluetooth headphones. Both issues of which I discovered by accident.  
 
Network clutter is easy enough to gauge. Android devices (as well as the windows store) have an app in the store called "wifi analyzer" which checks both 2.4 and 5ghz (if the device is capable).  
The further you are from others is optimal. Also, the fewer people nearby that are steping on you/you are stepping on (you are on channel 2 while 3 networks nearby are on channel 1), the better for everyone.  
 
Intermittent interference is a bit harder to pinpoint (short of pricy software, as far as I know). None the less, pay attention to what happens if the connection goes haywire.  
Fridge or freezer kick in? Cordless phone ring? Microwave running?  
Have heard of all as being potential issues.  
 
Another wifi related issue to remember is the shape of a network, which is a sphere. Having seen techs place routers in the basement of a 3 story house (all bedrooms upstairs, all with connectivity issues), and in the far corner of a fairly large rectangular home (did they have connection problems? your guess is probley correct), one has to keep an eye on this.  
 
Now, having said all of that, it''''s a good idea to test if it''''s ISP related, to begin with. If your other services are also screwing up, then you have your answer.  
If such is not the case, it''''s something that can be tested with a hardwired computer. Plug in directly via ethernet.  
 
Normally I would say run a speed test, but I''''m unsure if that is all that reliable a measure. My workaround would be to download a fairly large LEGAL torrent, or otherwise a fairly large file. If you have issues with this while directly wired in, then you obviously have a problem.  
 
Felt like throwing this in here because I don''''t want to see people spend good money needlessly. An expensive router isn''''t going to do much better than a prescribed one if the underlying issue is channel interference or congestion. Nor will cranking the power for that matter.  
 
Edited by Simonwalcal, 2018-04-01 23:32:23

Last but not least, don't hesitate to switch if your provider (whichever the case) is taking their sweet time. Both offer the exact same services for fairly similar rates (lower if you want to haggle). You can keep existing landline numbers with either (I've ported out and back with mine).  
 
Don't accept sub-par at full price. In this market, YOU are the boss. Take no grief.  
 
Edited by Simonwalcal, 2018-04-01 23:34:59