Discussions

Automated phone systems You call an organization and leave a message about what you feel is an important issue You wait by the phone all day and they never call you back. So you swallow your irritation and do it all over the next day

I will not wait especially if they want to talk to me. Email the company, possibly a director or MD explain what you would like, ask them if your business is important to them? Ask them if they would like to be treated the way you are being treated.

I will not wait especially if they want to talk to me. Email the company, possibly a director or MD explain what you would like, ask them if your business is important to them? Ask them if they would like to be treated the way you are being treated.

Most large organizations work on a FIFO basis - First In, First Out - when it comes to workload.  
 
While I'm sympathetic that you feel your issue is important, so do probably most callers and customers. When did you call? If you called this morning, it hasn't even been a full 24 hours, plus they may need to deal with anyone who left a message before you first.  
 
I know it's hard to be patient, especially when we feel like our issues are urgent. Just leave a message at the best number to get a hold of you from (or where they can at least leave a message - sometimes you can get a name & extension number that way). Then carry on with your day. Give it a day or two. Then try again.  
 
Good luck!

All I can say, it's very frustrating, as you are basically putting your life on hold, waiting for a call back:  
And if you don't have a cell, you are really S.O.L.