Discussions

No netset internet this morning?  

To our valued Members,  
 
Thank you for your patience. Our team is working hard to restore the network with the manufacturer of a critical piece of equipment. They are making progress and we hope to have it fully restored as soon as possible.  
 
We apologize for the inconvenience this may have caused.

Netset should refund us some money for every hour they cannot provide service , bill is high enough already and now get no service

Wow - this is the second major outage this month (email issues earlier). You'd think that an ISP would have some sort of redundancy built into their network to prevent situations like this!

NetSet Communications said "To our valued Members,     Thank you for your patience. Our team is working hard to restore the network with the manufacturer of a critical piece of equipment. They are making progress and we hope to have it fully restored as soon as possible.     We apologize for the inconvenience this may have caused. "

thank you to netset to let us know on ebrandon. It is frustrating for us, customers, but I am sure your staff is doing their best to resolve the problem.  
Let s all enjoy a nice day

We are back on line out west of Brandon.  

To our valued Members,  
 
Our core system has been restored and members are now coming on-line. We should be fully functional by mid afternoon.  
 
NetSet Communications would like to thank all of our staff for all of their hard work to restore the system for our members. We are proud of the 'all hands on deck' approach by our team and will be providing a great thank you lunch today for our staff!  
 
Thank you.

Robert said "Netset should refund us some money for every hour they cannot provide service , bill is high enough already and now get no service "

From Netset's post, it sounds like the outage is expected to be around 6 hours. This would be less than 1% of the the 720 hours this month that you have paid for. You could probably get a 1% refund if you want, though.

Started at 1:00AM.

ultraguy said "    Robert said "Netset should refund us some money for every hour they cannot provide service , bill is high enough already and now get no service " From Netset's post, it sounds like the outage is expected to be around 6 hours. This would be less than 1% of the the 720 hours this month that you have paid for. You could probably get a 1% refund if you want, though. "

It's not just this singular outage though. My internet drops several times per week, sometimes it's not a total drop but enough that I can't use it even though it says it's connected. Also my speeds have been less than useless most evenings. This has been going on for 2 years and it's getting worse. I know I'm not the only one with this problem.  
 

My logs show I lost internet at 1:30 this morning, and am still not back online.  
 
The speed issues have been a regular issue for me as well. The only "help" I get from the help desk is being told to unplug the router and plug it back in again, which never has any affect.

We have their service and have had so many repeated issues with no/and slow service. We have requested a refund for our extended down time, and my request wasn't even acknowledged. I did notice the outage this morning and just assumed it was same old same old.  
 
Before I am asked why I use their service if I am very unsatisfied...I am locked in a contract that I have repeatedly asked to be released from, again with no acknowledgment of my request, therefor I will see through my end of the contract, and then cancel service.

To our valued Members,  
 
Thank you all for your patience while our team restored services.  
 
If your Internet is still down, please try the following step prior to calling in.  
 
Re-Boot your power supply to restore your connection.  
 
If this should not solve the problem, please email us at: membercare@netset1.ca or call our 24/7 Brandon, MB Help Desk at 1-877-638-7381  

Has anyone out the tried Crow.

We are back up and running at half the speed we are paying for same as normal. Hopefully the government gets involved with this industry soon and regulates it to the point where we at least get what we are paying for!!!!

It_Needs_To_Be_Said said "We are back up and running at half the speed we are paying for same as normal. Hopefully the government gets involved with this industry soon and regulates it to the point where we at least get what we are paying for!!!! "

We place numerous calls (unplugging router DOES NOTHING) and often get the response 'our service tech will have to call you back'. Or they claim 'things look good on my end from what I can see'. Do a speed test and see it just break 1.2 if VERY frustrating.  
 
They don't like it when you ask them to stop throttling you. They say they don't do it, but they must.  
 
We aren't downloading or pirating files either.  
 
Yes, I was disappointed to hear the announcement. They need to rectify and take care of current customers.  
 
If you are paying for a service you should be able to access it. I pay the hydro, satellite bill . . . they don't lower, limit use or throttle me!  
 
Disappointing to be locked in and have no other options.

To our valued Members,  
 
Thank you all for your patience while our team restored services.  
 
If your Internet is still down, please try the following step prior to calling in.  
 
Re-Boot your power supply to restore your connection.  
 
If this should not solve the problem, please email us at: membercare@netset1.ca or call our 24/7 Brandon, MB Help Desk at 1-877-638-7381  

Well I finally have my email up and running. Took several calls and different fixes. The only problem I have is that their server isn,t being recognized by the apple products in my home. I was able to get all my emails on the ipad,phone or ipod and now nothing. No one seems to be able to help. Called Apple and of course they want money but no sure if this is an Apple problem.  
Anyone else having this issue of syncing the email address.

Robert said "Netset should refund us some money for every hour they cannot provide service , bill is high enough already and now get no service "

I think most providers do, albeit for a prolonged period of 24 hours or longer.

Luckily I didn't get affected to much with this recent issue. I have had service although at random times over the past few days my service would go down for maybe 30 seconds then be back on.  
 
Hopefully whatever issue they had is now resolved