We are looking for a reliable and customer-focused Sales Associate to join our team in a fast-paced building materials and hardware environment in both our Brandon and Carberry stores. This role is ideal for someone who enjoys working with people, has a strong work ethic, and takes pride in helping customers and contractors find the right products for their projects.
As a Sales Associate, you will be responsible for assisting contractors, homeowners, and DIY customers with product selection, providing accurate information, and ensuring a high level of customer service.
The ideal candidate has a solid understanding of construction materials and tools, strong communication skills, and the ability to handle multiple tasks throughout the day. Experience in retail, construction, and/or building materials supply is required.
Key Responsibilities
Customer Service & Sales Execution
?Deliver a high level of customer service by guiding customers through the buying process.
?Assess customer needs and provide knowledgeable recommendations on products, features, and solutions.
?Demonstrate products and present options that align with customer requirements and budgets.
?Process point-of-sale (POS) transactions accurately and efficiently.
?Handle customer concerns, complaints, and returns in a professional and timely manner.
?Take ownership of special orders and ensure accurate processing and follow-through.
?Close system orders and ensure all sales documentation is complete and accurate.
Business Development & Customer Growth
?Actively engage customers in-store and over the phone.
?Identify opportunities to attract new business through referrals, follow-ups, and community engagement.
?Build and maintain strong relationships with both new and existing customers to drive repeat business.
?Follow up on quotes and leads promptly to convert opportunities into sales.
Operations & Merchandising
?Maintain a clean, organized, and well-stocked sales floor and assigned areas.
?Ensure product displays are visually appealing and support sales objectives.
?Comply with inventory control procedures, including pricing updates and stock organization.
?Double-check customer orders and loads to ensure accuracy and customer satisfaction.
Team Collaboration
?Work collaboratively with team members to ensure a seamless customer experience.
?Support overall store operations and perform additional duties as required.
Critical Attributes
?Strong customer service mindset with a proactive approach.
?Ability to build relationships and earn customer trust.
?Effective communication and interpersonal skills.
?Problem-solving ability with a focus on timely resolution.
?Ability to work in a fast-paced environment and manage multiple priorities.
?Take initiative and seek out opportunities to improve in their role through professional development.
Qualifications
?Minimum 3 years of experience in retail sales or a related role in the building materials industry or in a hardware store.
? Strong knowledge of building materials and construction.
?Experience with POS systems.
?Basic math and computer skills.
?Flexibility to work a variety of shifts, including alternating Saturdays with other Sales Associates.
?High school diploma or equivalent required.
Benefits
?Competitive pay based on experience.
?Health, dental and vision coverage offered through our Group Benefits.
?Employee Assistance Program.
?Ongoing training and development opportunities.
?Casual dress.
How to Apply
Qualified candidates with a minimum of 3 years of experience in a related field, please send your resume to katie@sel.ca. We thank all who apply. Only those selected for an interview will be contacted.
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South End Timber Mart
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