Guest Service Agent
Job Type: Part-time- possible Full Time in Future
Schedule: Flexible shifts, including evenings, weekends- (Good for University Students)
About the Role
We are looking for a friendly, professional, and customer-focused Guest Service Agent to join our team. As the first point of contact for many of our guests, you will play an important role in creating a welcoming and positive hotel experience.
Key Responsibilities
- Welcome and assist guests in a friendly and professional manner.
- Complete guest check-ins and check-outs efficiently and accurately.
- Handle reservations, room assignments, payments, and guest requests.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel services, local attractions, and amenities.
- Respond to guest concerns and resolve issues promptly and professionally.
- Maintain accurate records and follow hotel policies and procedures.
- Communicate effectively with housekeeping and other departments.
- Maintain a clean, organized, and professional front desk area.
- Provide exceptional customer service at all times.
Qualifications
- Customer service experience is an asset.
- Excellent communication and interpersonal skills.
- Friendly, positive, and professional attitude.
- Strong attention to detail and organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Comfortable using computers (Microsoft Email, Word and Excel) and learning hotel management systems.
- Ability to work flexible shifts, including weekends.
- Ability to work independently as well as part of a team.
What We Offer
- Competitive wages.
- Flexible scheduling.
- Employee discounts and hotel benefits.
- A friendly and supportive work environment.
- Opportunities to learn and grow within the hospitality industry.
How to Apply:
Please submit your resume to jason@days-inn-brandon.com. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
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Days Inn &; Suites by Wyndham
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