Discussions

Hey all,  
I have a question in regards to what you think I should do...if anything can be done at all.  
2.5 years ago my husband bought a beautiful 3 stone, Blossom Cut engagement ring from Ben Moss, and he made sure to purchase the Lifetime Warranty....you know, in case something was to happen...  
And of course it did.  
This past week one of the 3 stones was lost, slipped right out of the claws. And once looked more closely at, there is a 2nd diamond that is loose and rotating in the claws. Nothing broken or worn, just diamond that aren't placed tight enough in the setting. Also I must add that I am not hard on my rings, taking them off while cooking, baking, cleaning, etc. Any sort of things that could be hard on them.  
 
And as you may guess, Ben Moss won't do anything about it and neither will the Blossom Cut brand. Once they announced they were closing, any warranty that was ever purchased is gone, right out the window. So now here we are with a beautiful broken ring and have to pay out of our own pockets to replace the diamond from another company.  
Thanks Ben Moss. So glad we were long time customers of yours, purchasing thousands and thousands of dollars from your company. So glad that you kept your word with the Life time Warranty plans that were purchased for EVERY single piece of jewelry that we have bought from you.  
 
So? What would you do? I am beyond frustrated with this situation and would like some advice from others please!

There's not much you can do. Unfortunately these things happen when least expected and sometimes big companies will just fold.  
 
My feeling is to send the head office an email. There is no sense in beating up anyone locally (not that you maybe have). They have no say in the matter - they're probably ticked as well...they are losing their jobs.. It's company policy with closing and yeah, I'd be ticked as well.  
 
Maybe someone has some better advice. All I know is that I would be taking it to the top, as locally it may fall on deaf ears as their hands are tied.

As for your warranty there is pretty much nothing you can do.  
 
 
If your looking for quality work. There's a gentleman at TCM goldsmith downtown that doesn't amazing work. I would go see him

I heard Appelts Diamonds in Winnipeg is honouring Ben Moss warrantees. I'm not sure what they all cover but I know they fixed and cleaned my friend's engagement ring that her fiancé had bought from Ben Moss.

While working in Winnipeg last week I heard on one of the radio stations an advertisement from Appelts saying they will honor Ben Moss warranties. Give them a call or stop by when then Winnipeg.  
Good luck.

Often a homeowner or tenant insurance policy has a certain amount of jewelery coverage. Depending on the size and value of the stone lost, and the premium on your policy, it might be an avenue to pursue. Worth talking to your broker

Yes Applets will honour the warranty...but you have to take it in to them before the end of the year (double check with them on the exact date)  
 
I had heard the radio ad too in Wpg

We have purchased 3 rings from Ben Moss and 2 have had diamonds fall out. We did buy the one year insurance but of course this happened after it was up and I hardly wore them. Were told the repairs would be more then the ring is worth. A guess they just wanted you to keep buying rings. If this is the quality of there merchandise, no wonder they are closing

Don't most people insure their rings under their home owners insurance? You have to add it onto your existing policy.

I think even with their insurance, you have to have the ring inspected at certain intervals for it to cover such issues but with them going out of business you may be out of luck - unless Appelts would fix it. I would guess home insurance would only cover if the ring was lost or stolen but not repairs, might be worth asking but deductible may cost more than a repair or premiums could go up after making a claim. Frustrating for sure!

DJL said "Should at least refund the amount charged for insurance if they won't honour it. "

all stores are closing.

A month ago I went in there to buy a birthstone ring because it was 40% off. I asked the sales lady if I could have it in an 8 and she said it would be $50 extra to resize it. It would have been better to take it at regular price $99 rather than $59 at the sale price plus $50 for resizing. I won't go back: that's a rip off!

I went to BM last week for the Holiday Magic event and chose to buy a necklace advertised for $68 and was 65% off, making it around $24. The guy got out a calculator and told me how much it would be after the price reduction then rang it up. He looked at the register, went to the showcase the necklace was taken from and announced he would not give it to me for the price advertised. I asked why and he said it was $677 and asked me if there was something else I wanted because I wasn't getting that one. He was incredibly rude, did not apologize for their mistakes and wouldn't sell me the necklace for the advertised price. Completely unprofessional. There's definitely a good reason they're going out of business.

Used to be 5$'s to lodge a small claims suit to a debtor. Do it yourself, no extra costs. Maybe get yourself on their list of creditors and a small percent of what's owed to you from their trustee? Nothing else you retained your pride and tried to do what was right. Help protect the next guy, enough people in same situation file a joint suit.

salesman would've earned major brownie points with his boss, saved the store 600$'s from error. I woulda sold it to you for 24$'s haha, who cares you'd think. Maybe dude thinks he's going to keep his job somehow? Sold out to corporate vs loyalty to his friends and neighbors in Brandon. Sad but typical.