Discussions

Is it just me? I am a busy mom and going through self check outs with kids and $250 dollars worth of groceries leaves me stressed out!! Unfortunately the line ups for the tellers are so long that I’m forced to go through the self check outs pretty much.  
 
I find myself paying more now at other shopping places just to avoid the self check outs.  
 
Sincerely a frustrated mom

I hate generally getting a large amount of groceries with kids in tow, self-checkout or no self-checkout! LOL  
 
I solved that by using Click & Collect.

You seem like the perfect customer to use Superstore's Click and Collect. For 5 bucks you don't even need to get out of the car!  
 
I believe Walmart has started something similar too.  
 
 
I love self-checkouts. They are pretty fast. But I have no kids with me.

Abbysmum said "I hate generally getting a large amount of groceries with kids in tow, self-checkout or no self-checkout! LOL     I solved that by using Click & Collect. "

We must have been typing at the same time. Lol

I assume you're referring to Walmart, as they're the only place where regular checkouts have become minimized. I can't imagine dealing with a cart of groceries AND kids. But Superstore still has 20+ manned checkouts and they're all guaranteed open fri-sun, with much of them manned the rest of the week. The pricing between the two stores is virtually identical so there's no need to be paying more to shop at places like Sobeys or Safeway if need be.

I'm waiting until till late november and december when the christmas rush starts , then we will see how big the line ups will be at Wal-mart

I avoid self check outs even when the greeters try to get me to use it. The couple of times I have been in a rush and tried to use them I always have to have help as something has gone wrong.

Perhaps,someone can watch your children whilst you go shopping..I love the self checkouts and will use them every chance I get

It drove me nuts to have a checker that was so slow, and didn’t pack things how I organized them on the conveyor (freezer together). I use self checkout all the time and can’t believe the lineups of people waiting for someone to do it for them. Thanks but no thanks

I love them also. I wouldn't be going through them if I had 20+ items however. If I had a cart full I would wait in a line.  
I feel self checkouts are for those who want to get in and out in a timely fashion and do not usually have loads of items.

like the self-checkouts. Most times I have very few items to run through I also don't see staffed checkouts as a 'service' like others do. As service is like when you used to go and get film developed before digital cameras eliminated those jobs for the most part.

The main issue that I have with the self check outs is that they won't let me use cash. Sobey's (and Safeway's?) do, but they are the only ones that accept cash AFAIK.  
 
Edited by Triplethreat, 2018-10-14 12:37:58

Triplethreat said "The main issue that I have with the self check outs is that they won't let me use cash. Sobey's (and Safeway's?) do, but they are the only ones that accept cash AFAIK.     Edited by Triplethreat, 2018-10-14 12:37:58"

that people can use to pay cash at. Not sure what the procedure is other than calling the attendant over and saying you want pay cash.

I like the self-checkouts. I can scan and bag quicker than a cashier. I hate when a cashier takes forever to scan things, and at times not even know what type of fruit or vegetable I have bagged. I do not understand how a person doesn't even know their fruits and vegetables.  
 
In Walmart I use it always, doesn't make any sense to line up.  
 
But I guess when your doing $250, that's a lot of stuff. I would personally do the click and collect at superstore. I know people that do it from out of town every week!

...when your Employment Insurance premiums go up.  
Store install self-checkouts not because it's more convenient for the customer (their not), they install them because they dont need bathroom breaks, paid lunches, vacation, or health benefits.  
Every till they close is a job lost.  
 
I avoid them.  
 
Marpet

I have always been a Walmart shopper as superstore I did not enjoy bagging my own groceries. But I’m to the point I am done with self checkouts it is way too stressful. And in less you have kids you’re probably not going through the til with 200 or $250 worth of items. I love self checkouts for 25 items or less. I might take some of you up on the idea of using the click and collect from superstore. Maybe it’s time I switch stores!!

I buy $300+ weekly at Walmart-usually 200 or so items-and have no problem with self checkout. There is always a clerk available to help when it comes to any items I buy in multiples. Takes me maybe 10 minutes to get through the checkout, and that sure beats standing in line for a cashier.  
 
And yes, Wal-Mart does your shopping for you if you want to order on line. I have done that once. Unlike Superstore they do not charge extra for the service.

We all created this. I have seen places like McDonalds in the states close only for drive through due to the workers not wanting to work a long weekend. I have a shop of 6. Once I had 50% of my workforce on some excuse missing work. How you explain to customers you cannot meet deadlines, yet hire more everyone complains they don't get enough hours. I have spoken with other companies and it isn't just me trying to find workers that will work longer than a payday. The checkouts I bet 99% of time are always ready for work. Training is reduced. Callins are reduced. Sick days are reduced. Yes payroll is reduced...but still costs maintenance and electricity to work. Those industries pay higher wages and I am sure till repair workers are still in Manitoba along with hydro.  
 
My only beef with them is they seem low in the stores. I wish I could raise them up so I am not bending over so much. Just like ATM drive throughs in a truck. I just get out instead of trying to reach way down.

Avoided them like the plague at first, but now that I've used them a few times it's not so bad.  
But I've only used them when I have items that can be scanned, don't know how it would work if you had to weigh things or use a coupon.  
Agree that I like being able to pack things how I like instead of having it all thrown in any old way.

Fishin Guy said "We all created this. I have seen places like McDonalds in the states close only for drive through due to the workers not wanting to work a long weekend. I have a shop of 6. Once I had 50% of my workforce on some excuse missing work. How you explain to customers you cannot meet deadlines, yet hire more everyone complains they don't get enough hours. I have spoken with other companies and it isn't just me trying to find workers that will work longer than a payday. The checkouts I bet 99% of time are always ready for work. Training is reduced. Callins are reduced. Sick days are reduced. Yes payroll is reduced...but still costs maintenance and electricity to work. Those industries pay higher wages and I am sure till repair workers are still in Manitoba along with hydro.     My only beef with them is they seem low in the stores. I wish I could raise them up so I am not bending over so much. Just like ATM drive throughs in a truck. I just get out instead of trying to reach way down. "

Your employee's obviously don't think there time is being compensated for enough, sounds like a motivation problem for your staff. Assuming these were probably min wage employee's who valued there free time or family time over working making somebody else money over a long weekend. (Risk vs Reward)  
 
Self Checkouts are going to keep coming though, they aren't going to go away.  
 
Shame because I refuse to use them, until they can scan everything in my shopping cart without having to call an employee over for assistance I'll just keep waiting in line to speak to a human being.  
 
Checkouts are just the first to come, the next thing will be your fast food workers. If you think self checkouts suck! Wait until you go to order a burger from a robot instead of a person and it bluescreens half way through your order! Although I suppose some people will argue that is no different then ordering from current fast food workers...

I personally enjoy self checkouts. Bag it the way i want with no cashier bagging it incorrectly or at superstore trying to bag as they keey pushing that belt at me. But now i use the online pickup. tried superstore it was good but $5. tried walmart its free and just as good. Don''t even have to get out of my car. win win especially if you have kids.  
 
Edited by Homestar, 2018-10-14 16:06:46

I personally hate them, if you have more than a few items there does not seem to be enough room for the carrier bags and the till stops if there is not a bag in place.  
What is needed is a trolley that scans the items as you put them in and shows a running total. Then at check-out you are automatically charged the total, this could then be deleted as you walk through the exit.  
I abhor Superstore because the till operators never switch the conveyors on and it is a pain to push the button as well as put items in bags or back in the cart.  
Most times shopping gets put straight into cart and packed at the car.

You apparently have not used the current Wal-Mart checkouts? Because they offer quite a large bagging area and the till does not stop if you do not have a bag in place. You can set a full bag on the floor or back in your cart.

I love self checkouts, BUT... I can’t stand waiting in line of the manned checkouts with three dang items behind four cartloads of stuff because I only have cash. It’s frustrating

Just fill a cart from all over the store. Remark to their CSM that if you have to wait more than 5 minutes for a cashier, they can restock the shelves with your entire cart of purchases. If a few more people were to do this and walk it may get them to rethink their policies. I hate Superstore but at least they have enough cashiers open to compliment the self checkouts.

Tiger Barb said "Just fill a cart from all over the store. Remark to their CSM that if you have to wait more than 5 minutes for a cashier, they can restock the shelves with your entire cart of purchases. If a few more people were to do this and walk it may get them to rethink their policies. I hate Superstore but at least they have enough cashiers open to compliment the self checkouts. "

Isn't that a little aggressive?  
If you can't wait 5 minutes perhaps shop at a different time of day.

can't blame people for not wanting to be cashiers. There are a lot of bad customers with bad attitudes. Everyone today has this chip on their shoulders that think they are entitled.  
 
Really, your going to fill a cart and purposely leave it if you have to wait 5 min!!!!

You can use self checkout at Wal-Mart and still pay cash-just tell one of the clerks and they will take your payment at their till. Superstore unfortunately does not offer this as far as I know.  
 
Anyone willing to fill a cart from all over the store tgen dump it on a clerk just to try and make a point that they don't like self checkout...wow, you don't have much to do in life do You? I got too many better things to do with my time to waste any of it being that obnoxious.

Tiger Barb said "Just fill a cart from all over the store. Remark to their CSM that if you have to wait more than 5 minutes for a cashier, they can restock the shelves with your entire cart of purchases. If a few more people were to do this and walk it may get them to rethink their policies. I hate Superstore but at least they have enough cashiers open to compliment the self checkouts. "

I don't think the poor CSM makes the rules. I don't think they decide on staff, cashiers that are open, etc.  
 
Some person just trying to make an honest living, likely close to minimum wage... and you would do that to them?  
 
How "adult of you". It is a me, me world in your case. Most staff that I see at these stores smile, try and help and you are going to make someone who has no control have a shitty day, because you are more important than five minutes, like everyone else will be waiting.  
 
Very nice!

Tiger Barb said "Just fill a cart from all over the store. Remark to their CSM that if you have to wait more than 5 minutes for a cashier, they can restock the shelves with your entire cart of purchases. If a few more people were to do this and walk it may get them to rethink their policies. I hate Superstore but at least they have enough cashiers open to compliment the self checkouts. "

very toxic. Maybe the world needs to be more open to things, more polite to each other, and accept change. Gonna go out of my way tomorrow and do nice things for people.